Customer Service Sales

Katie Altevogt

Email: ********@****-****.***

Address:

City: Fort Collins

State: CO

Zip: 80526

Country: USA

Phone: 970-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a self-starter who is organized and meticulous. I have high customer service standards while being cheerful and energetic. With my sales,marketing, and customer service knowledge and experience I would be a great asset to your company.

Educational Background:

High School Dipolma from Institute of Business and Medical Careers, Fort Collins CO 1/2001 to 5/2007 (Occupational Studies)

High School Dipolma from, Fort Collins CO 1/2001 to 12/2012

Job History / Details:

Career Overview

Customer service and sales expert who identifies customer needs and delivers solutions to problems with 15 years of experience. Core Strengths Self-starter ? Organized and meticulous Cheerful and energetic ? Exceptional multi-tasker High customer service standards ? Marketing materials development Superior communication skills ? Computer Proficient

Work Experience

12/2011 to 09/2012

Zippy Rent A Car Fort Collins, CO

Assistant Manager

Planned and executed marketing strategies,presentations, and territory establishments.

Maintained friendly and professional customer interactions.

Generated weekly and monthly sales reports.

Increased sales revenue by more than $60,000 within a 6 month period.

12/2006 to 12/2009

Fort Collins, CO

Sales Representative

Managed sales portfolios for personal, business and corporate accounts.

Actively engaged in marketing, networking and promotional programs.

Shared product knowledge with customers while making personal recommendations.

Received and processed cash and credit payments for in-store purchases.

Worked as a team member to provide the highest level of service to customers.

Informed customers about sales and promotions in a friendly and engaging manner.

Fielded an average of 100 customer service calls per day.

12/2005 to 12/2006

Planet Beach Contempo Spa Fort Collins, CO

Assistant Manager

Managed and developed a staff of 5 customer service representatives.

Designed and implemented marketing, sales and promotional campaigns to optimize revenue levels.

Monitored customer preferences to determine focus of sales efforts.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

12/2003 to 12/2005

Nextel Communications Lone Tree, CO

Customer Service Representative

Performed customer account management and debt collection on consumer and business accounts.

Negotiated current and delinquent account payment arrangements.

Mitigated financial risk and bad debt write-off.

Demonstrated mastery of customer service call script within specified time frames.

12/2002 to 12/2003

Summit Plant Labs Fort Collins, CO

Greenhouse/ Lab Tech

Administered and coordinated plant seedling maintenance and propagation.

Executed inventory management.

Performed clerical and data entry duties.

Worked at a rapid pace to meet tight deadlines.

Supervised material flow, storage and global order fulfillment.

09/2001 to 12/2002

Farmers Insurance Fort Collins, CO

Office Aid

Maintained client files and account activity.

Performed general clerical and data entry duties.

Provided customer service and client solutions.

Educational Background

May 2007 Institute of Business and Medical Careers Fort Collins, Colorado

Medical Massage Therapy,

Associate Degree Occupational Studies

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