Customer Service Representative

Raquel Almeida

Email: ********@********-*****.***

Address:

City: Ellenwood

State: GA

Zip: 30294

Country: USA

Phone: 401-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and dedicated Customer Services Professional motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Charles E Shea, Pawtucket RI 1/2001 to 6/2001 (College courses)

Job History / Details:

Career Overview

Personable and dedicated Customer Services Professional motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Energetic work attitude

Customer service expert

Adaptive team player

Sharp problem solver

Telephone inquiries specialist

Top sales performer

Microsoft Excel

Data Entry

Accomplishments

Provided weekly, monthly and quarterly reports listing sales figures and client track records

Researched and rapidly resolved client conflicts to prevent loss of key accounts.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Work Experience

October 2011 to March 2012

Snelling Staffing Services/ProCore Solutions Atlanta, GA

Customer Service Representative

Handled 50 calls daily. Assisted with customer inquiries, solving problems and providing detailed product information. Worked as a team member helping establish natural gas services.

September 2008 to June 2011

Citizens Bank Cranston, RI

Business Banking Customer Service Representative

Handled 70-90 calls daily. Resolved complaints regarding business accounts. Accepted business loan and business credit card applications. Transferred calls to appropriate departments. Designated as New Hire trainee.

August 2006 to August 2007

Manpower/Citizens Bank Providence, RI

Data Entry Clerk

Verifying, correcting, deleting unnecessary data or combining data from several sources before entering into files. Checking completed work for errors. Entering data accurately with very good typing speed.

Educational Background

2001 Charles E Shea Pawtucket, RI

High School Diploma

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