Customer Service Manager
Resume:
Title:Manager
****.*****@******.***
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Source below
NAME: CURLEAN JONES
ADDRESS:
CITY: Memphis
STATE/PROVINCE: TN
ZIP/POSTAL CODE: 38116
COUNTRY: USA
EMAIL: ****.*****@******.***
PHONE: 901-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
ESUME
Curlean L. Jones
1811 Grovhaven Cir.
Memphis, TN 38116
E-mail: ****.*****@******.***
Education:
Bachelor of Business Administration
Major:Business Management
Mississippi State University,
Graduated May 16, 1986
Experience:
May 1997
- Present
Manager, Blue Card Claims and Customer Service, Blue Cross and Blue
Shield of Memphis, 600 Jefferson, Memphis, TN 38105. Responsible for
managing workflow, coaching and motivating associates withein the
claims and customer service area. Ensure the accurate adn timely
adjudication of claims by planning, organizing, directing, and contrl-
ling all activities related to claims processing. Resposible for the
supervision and training of up to 26 associates.
Previous Position:
Blue Cross & Blue Shield of Memphis, 600 Jefferson, Memphis, TN 38105
Jan.1997
-May 1997:Manager,Interplan Claims & Customer Service, Respon-
sible for managing workflow of up to 14 associates in addition to
their coaching&motivating assocites within Interplan customer service
area.
March 1991-Jan.1997:Manager, Federal Employee Program,Interplan
Claims Dept.Ensure the accurate&timely adjudication of claims by
theplanning, organizing,directing and controlling all activities
related to claims processing. Responsible for the supervision and
training of uo to 20 employees within the FEP claims area.
July
1989
-March 1991:Manager, Claims Review and Training, Claims Dept.
Responsible for the supervision of claims auditors and the training of
new employees wihtin the Interplan area.
July 1988-July 1989:Customer
Service Representative, Southern Health Plan, HMO Division, Assisted
providers and subscribers with IPA(Apple) policies and procedures.
Solved problems related to claims processing and enrollment. Handle
heavy telephone inquiries, written correspon- denceand assisted wiht
walk-in subscribers.
Nov.1987-Jan 1989:Sales Consultant, Goldsmith's
Hickory Ridge Mall, Memphis, TN 38115 May 1987-Nov.1987:Area
Manager,Target,601 Colonial Rd.,Memphis,TN38117 Oct 1986-May 1987:Dept
Manager,Target,601 Colonial Rd.,Memphis,TN38117 June 1986-Oct
1986
:Asst.Property Manager, Fogelman Properties, 99 Towers, 99 N.
Main, Memphis, TN 38103
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