Customer Service Quality Assurance
Resume:
David Payne
Email: *********@********.***
Address: **** ****** **.
City: Fort Mill
State: SC
Zip: 29707
Country: USA
Phone: 704-***-****
Skill Level: Experienced
Salary Range: $38,000
Willing to Relocate
Primary Skills/Experience:
Critical Thinking ethical practice med administration bcls
Educational Background:
Certification, Practical Nursing
ECPI, 07/2010 - 09/2011
Charlotte, NC
Job History / Details:
DAVID W. PAYNE, LPN
LICENSED PRACTICAL NURSE / WELLNESS NURSE
DEDICATION QUALITY PATIENT CARE COMPASSION
Dependable and ethical Licensed Practical Nurse, with extensive experience providing nursing care to patients in a variety of settings. Passionate about hospice care, with expertise in assisted living, management, and elder care, including Alzheimers, dementia and mental health. Seeking to obtain a career opportunity in Nursing that will allow me to utilize my experience, clinical skills and strong work ethic to provide quality patient care.
AREAS OF EXPERTISE
"X Acute Care/Rehabilitation
"X Long Term Care
"X Labor and Delivery/Pediatrics
"X Direct Patient Care "X Clinical Skills
"X Hospice Care
"X Assisted Living
"X Problem Resolution "X Leadership/Management
"X Elder Care/Alzheimers & Dementia
"X Mental Health
"X Interpersonal Communication
KEY SKILLS ASSESSMENT
"X Expert in patient management skills, providing superb customer service to patients, family, staff, and attending physicians and increasing patient satisfaction.
"X Solutions-focused expert in analyzing data, assessing conditions, resolving problems, and implementing appropriate intervention strategies. Extensive experience in nursing and managing administrative procedures.
"X Excellent leadership, communication, and interpersonal skills; ability to build rapport with patients, family, staff, and physicians and succeed in high-pressure, challenging, and deadline-driven environments.
"X Acute Care/Rehabilitation experience at Carolinas Medical Center Rehabilitation and Union Memorial Hospital.
"X Long Term Care experience at White Oak Nursing Home, Huntersville Oaks Nursing Home, Mecklenburg Healthcare, and Charlotte Healthcare.
"X Labor and Delivery/Pediatrics experience at Union Memorial Hospital.
PROFESSIONAL EXPERIENCE
Restorative Nurse Coordinator/Neighborhood Nurse/Short Term Rehabilitation
WHITE OAK NURSING AND REHABILITATION CENTER, Charlotte, NC December 2011 - October 2012
"X Successfully implemented incident Quality Assurance and Safety Intervention for 100 residents.
"X Worked in several capacities and performed medication administration for 27 residents as Neighborhood Nurse.
"X Conducted patient assessments and provided quality patient care.
"X Accurately processed physician and staff orders in accordance with policies and procedures.
"X Establish rapport and educated residents and family members on medical interventions.
"X Provided inspiring leadership and supervision to nursing staff.
Cardiac Monitor Tech/Unit Secretary/ER Tech
SPRINGS MEMORIAL HOSPITAL, Lancaster, SC April 2009 - January 2012
"X Monitored and interpreted cardiac rhythms for Patients in Med Surg, Telemetry and ICU.
"X Accurately entered patient orders into the Meditech system.
"X Assisted in performing non-nursing clerical and receptionist functions in support of overall goals and objectives.
"X Maintained accurate patient records and reports, and facilitated communication and efficient traffic flow.
"X Maintained a high level of professionalism at all times during interactions with patients, visitors, physicians, and all staff members.
"X Provided direct patient care in Emergency Department, Triage and Presentation.
"X Performed Vital Signs, Finger Stick Blood Sugars, 12 Lead EKGs, Telemetry Monitoring and Pulse Ox Placement.
Leasing Consultant and On-Site Manager
MONTECITO PROPERTY CO./SEASONS AT BILTMORE, Asheville, NC May 2008 - November 2008
"X Assisted in the sales and marketing of a 252-unit sales and leasing condominium community.
"X Handled marketing and leasing functions utilizing MRI and MPC software; posted rents and maintained database.
"X Operated databases and online resources, including credit retriever for background and credit checks on prospective tenants, and Blue Moon and front page for website updates and advertising.
"X Worked with association management in facilitating mediation for all issues and directed maintenance staff.
Live-In Innkeeper
ASIA BED & SPA, Asheville, NC July 2007 - January 2008
"X Facilitated all aspects of business operations, including reservations, marketing, website updates, cooking and hospitality for an upscale 5-suite bed and breakfast/spa. Managed Massage Therapists and Estheticians.
Co-Owner/Manager
COP-A-SQUAT COFFEE HOUSE, Lancaster, SC May 2003 - July 2007
"X Used strong business acumen and leaderships skills to efficiently manage store operations, including accounts payable/receivable, payroll, employee training, business development and operations.
"X Supervised and mentored staff in professional development and ensuring optimal customer service.
PRIOR WORK HISTORY
Visual Merchandiser, BELK DEPARTMENT STORES, Charlotte, NC October 2000 - May 2003
Cardiac Tech/ Telemetry/Sleep Lab, HEALTHCARE, Charlotte, NC February 1997 - April 2000
Cardiac Tech/ Unit Secretary, MERCY HOSPITAL, Charlotte, NC January 1991 - February 1997
EDUCATION
PURSUING RN DEGREE: Excelsior College, Albany, NY
DIPLOMA, Practical Nursing, ECPI University Medical Careers Institute, Charlotte, NC, 2011
CNA CERTIFICATE, Forsyth Tech, Winston-Salem, NC
Rowan Cabarrus Community College, Concord NC, 1994
LICENSURE, PROFESSIONAL TRAINING & CERTIFICATIONS
Licensed Practical Nurse #P44300
SleepMed Software for Medtrace Sleep Diagnostic Programs
Meditech Program
Cerna
Performing Assessments and Care Plans for Acute and Long Term Patients
12 Lead EKG Certification
Cardiac Dysrhythmia Certification
BCLS Certification
HIPAA Certification
Blood Borne Pathogen Certification
Cultural Sensitivity Certification
AFFILIATIONS & ACTIVITIES
CLASS PRESIDENT, ECPI Practical Nursing Program, 2010 - 2011
CLASS REPRESENTATIVE, Nursing Advisory Board
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