Customer Service Administrative Assistant

Title:Senior Computer Specialist

*******@****.***

Document

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: PA

ZIP:

CANDIDATE ID: 2867329

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 215-***-****

EMAIL: *******@****.***

HOMEPAGE:

HOTTEST SKILLS: product, proposal, sale

REVISION: 08-SEP-02

28786 Sharon Sorkin 95 Heights Lane # 85

Feasterville, PA 19053 215-***-**** *******@****.*** Sharon Sorkin

95 Heights Lane # 85

Feasterville, PA 19053

Home Phone 215-***-****

SUMMARY

I have been in the customer service industry since high school. Going on to

work in administrative and management positions. I have extensive computer

experience. I went back to college and obtained an Associate of Science degree

in the Legal Assistant program. I am looking to work in a harmonious and

challenging environment in a position that will use my skills to the fullest.

WORK HISTORY

RMA/Customer Service Manager, Advanced Fox Cellular2/2000

-Present

Cultivate customer relations, handle customer concerns with credit and

warranty issues, support the sales staff with customer problems, manage

several employees', liaison to the large accounts.

Administrative Assistant, James Savnick, Jr. Plumbing6/1998

-12/1998

Purchase plumbing supplies, coordinate job roughs with delivery of supplies,

invoice and create proposals.

Office Manager, G.P. Allergy Service12/1997

-6/1998

Set up office, order supplies, data input, handles customer accounts.

Senior Customer Service Representative, Small Parts Incorporated9/1992

-12/1994

Order entry, helped customers with all problems incurred in receiving orders,

assisted other customer service representatives with irate customers and other

problem solving, substituted for customer service supervisor as necessary.

Administrative Assistant, Thor Enterprise1/1990

-12/1991

Hired office personnel, ordering office supplies, data input, researched,

recommended and ordered computer system and health insurance carrier

Defective Returns Coordinator, Ingram Micro D10/1987

-12/1989

Inventoried all defective returns, obtained authorization for return of

defective

product to vendors, negotiated defective return contracts with vendors,

maintained the database of vendor return policies, liaison between customer

service and purchasing department, kept customer service informed of policies.

EDUCATION

Associate

in Science Degree, Legal Assistant Program

Graduated 5/1997,

Daytona Beach Community College

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