Customer Service Representative

John Reilly

Email: *********@********.***

Address: *** ***** ** **

City: Dover

State: NH

Zip: 03820

Country: USA

Phone: 603-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John F Reilly 603-***-****

338 Dover Point Rd 603-***-****

Dover, NH 03820

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SUMMARY OF QUALIFICATION

BS in Pharmacy, Biology, MBA studies and over 20 years of hospital pharmacy

plus retail pharmacy management, adjunct professor, and customer service representative

Knowledge in the area of:

Theories of Biology Research methodology Budget/Finance

Health & Sanitation Standards Teaching Techniques Client Relations

Oral /Written Communication Skills Communicate Information Quality Assurance

Theories of Pathology Develop Instruction Materials Managing Conflict

Theories of Pharmacology Maintain Records Hiring/Training

Principles of Physiology Team Management Personnel Law

PROFESSIONAL EXPERIENCE:

AT&T GOVERNMENT SOLUTION

Central Avenue, Dover, New Hampshire 03820

Customer Service Representative

Assisted in obtaining passports = problem solving = expedited issuance of emergency passports =

Liaison between State Department and client = handled all questions on requirement to obtain

Passports = provided safety issues when traveling to foreign countries = communicated with senators,

Congressmen, and other government agencies.

THE MEDICINE SHOPPE

Islington Street, Portsmouth, New Hampshire 0380

Pharmacist

Filled prescriptions according to law and regulations = maintained files and records = communicated with physicians, other healthcare workers, customers = provided home healthcare and durable medical equipment.

WAL-MART

Woodbury Avenue, Newington, New Hampshire

Pharmacy Manager

Managed Pharmacy Department and OTY area = supervised six associated = Provided healthcare information to include drug selection, information, medical supplies = maintained inventory = budget = files, records, ad cash flow reports = scheduling = communicated with physicians and other healthcare workers.

NEW HAMPSHIRE TECHNICAL COLLEGE

Route 33, Stratham, New Hampsire

Adjunct Professor

Taught pharmaceutical math, pharmacology, chemistry, law, communication skills, drug preparation, aseptic techniques, for hospital and retail environments = unit dose distribution = IV additive = medication distribution systems

OWEN HEALTHCARE (contract company aaa Houston aaa Texas)

Director of Pharmacy

Modernized the Pharmacy Department = computerized = IV additive = Nutritional = chemotherapy = various committees to include Pharmacy & Therapeutics, Infection control, safety, environmental, Pyxis distribution system, = designed and implemented hospital based retail pharmacy, Maintained budgets and inventory.

FRISBIE MEMORIAL HOSPITAL

Rochester Hill Road, Rochester New Hampshire 03867

Director of Pharmacy

Total responsibility for the management of the pharmacy department = performance improvement programs = Hospital committee membership = Inventory control = records = files = drug information = consulting with physicians and other healthcare workers.

EDUCATION:

MBA studies : New Hampshire College 1983 - 1988

BS Pharmacy: Brooklyn College of Pharmacy 1973-1975, Brooklyn NY

Biology Major: Herbert H Lehman College, Bronx, NY

Resume 2012R

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