Customer Service Project Manager
Resume:
Dorothy Uran
Email: *********@********.***
Address: ** ********* **
City: Newport
State: VT
Zip: 05855
Country: USA
Phone: 802-***-****
Skill Level: Entry
Salary Range: $10,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Dorothy Uran
92 Millbrook Rd
Bloomfield, VT 05905
Tel: 802-***-**** Cell: 603-***-****
Work History
Oct. 2012 Crew Member
To Mountain View/Dunkin Donuts
Nov. 2012 158 Main Street
Colebrook NH 03756
Serve hot or cold beverages to customers. Refresh coffee, hot water etc., Cook sandwiches, bagels, muffins. Serve donuts etc.
Work History
Feb 2007 Cashier / Front Line Supervisor / Customer Service (Part Time Job)
To BJaaas Wholesale Club
May, 2012 298 Plainfield Rd, Lebanon, NH 03784
Cashier: ring up customeraaas purchases & accommodate them with finding different products in the store.
Front Line Supervisor: Manage the front line, help cashier with any problems,
Resolve any issue that comes up.
Customer Service: Work with customers. Sign new members up with memberships. Listen and work hard to solve any problems or concerns that customers have.
Works well with public
Good telephone communication
Fast learner
Good leadership
June 1998 Engineering Administration (Full Time Job)
To Astronics Luminescent Systems
May, 2012 4 Lucent Drive
Lebanon, NH 03766
Engineering Administrator:
Compiles and maintains Quality System Documentation and related engineering tasks by performing several duties. Maintain several Filemaker databases including External Documents Library, Equipment Library, Agreement Library, Engineering
Change Notices and Engineering Change Request. R&D documentation and test
reports support. Maintain RBASE database for test reports. Maintain Master and History files. Review Engineering Change Notices to verify completeness and accuracy and works with ECN originators or engineers personnel to resolve discrepancies. Released ECN into data base. Distribute Quality System
Documentation and maintain Distribution Spreadsheet. Post changes regarding controlled documentation and notify affected departments and outside sources. Administration of FAA documentation and airworthiness certificates, work with the FAA representative when necessary. Administration of the red-lined documentation.
Payroll/HR Support:
New Hires: Get New Hires information from HR. Update in all spreadsheets & records kept.
Terminated Employees: Remove an employee once they are no longer active.
New Year Information: Update spreadsheets & notebooks with correct hours earned when a new year starts.
Weekly Payroll Process (Mondays):
Vacation Requests: (Salary Employees) Gather Vac. Request forms, forwarded them the Human Resources to be entered into payroll.
Weekly Timecard Reports from all Managers/Supervisors:
Review Timecard reports/hours to confirm they are correct.
Record all Vac. And Per hours taken into records
Work with Supervisors/Managers when you come across a question/problems with submitted information.
Tie out dept. totals to confirm they agree with reports by Enterprise Time and Attendance program.
Run report to confirm all Timecards have been approved by each Supervisor.aaa
Check to confirm all required forms have been submitted to support Enterprise transactions.
Transfer/Upload payroll hours from Enterprise up into a file to be transferred in Payroll (Paycex).
File away weekly Payroll package for the week.
Paycheck Organization: When paychecks are received organized them be different departments and notify Human Resources of any missing checks.
Paycheck Distribution: On Thursday or Friday open the safe the hand out checks to Managers/Supervisors.
Work with different spreadsheets
Enterprise Time & Attendance Software
Ability to work with Supervisors/Managers
Knows Excel
Very Reliable
Computers
November 1997 Laborer (Closed doors)
To Docunet
June 1998 Lebanon, NH 03766
Printed off pages and assembled books with different types of coils and plastic strips. Folded different size letters for companies.
Works well with machines
Good under pressure
Meets deadlines
Fast learner
January 1997 Laborer
To Unifirst
November 1997 Etna Rd
Lebanon, NH 03766
Inspected work cloths after washed and dried before leaving building. Looked for holes, broken zippers, etc.
Good eye for small tears
July 1996 Housekeeper
To Upper Connecticut Valley Hospital
December 1996 Corliss Lane
Colebrook, NH 03756
Cleaned patientaaas room, bedpans, stripped and remade beds.
Mopped floors, dusted, etc.
Good cleaning skills
July 1979 Machine Operator (Closed doors)
To Tilloston Rubber Company
July 1996 Dixville Notch, NH 03756
Worked on several machines, boxed gloves that came out of a shoot and sent through a sealer and then after sealed placed into box for shipment. Worked on machines that would fold the gloves for different sterilization process. Inspected rubber wipers for defects.
Education:
1979 High School Diploma Colebrook Academy
Certificate at College for Lifelong Learning for Intro to Computers
Certificate of Training in Solder and the Basics of Soldering High Reliability Connections (1999)
Certificate of Achievement in Excel 2003 Beginner (2005)
Certificate of Achievement in Excel 2003 Intermediate (2005)
Certificate of Attendance in Business Writing Basics for Professionals (2007)
Certificate of Attendance on Outstanding Receptionist (2007)
Certificate of Attendance on Creative Leadership Workshop for Managers, Supervisors and Team Leaders (2007)
Certificate of Achievement in 2003 Beginner Excel (2010)
Software / System Skills:
Excel Spreadsheets
Word Programs
Payroll Database
Computer Skills
Reference:
BJaaas Wholesale Club 603-***-****)
Mariah Sutton Human Resource
Laurenda Dermick Front Line Supervisor
Steven Briggs Front Line Supervisor & Deli Manager
Ron Capulto General Manager
Becky Coffman Receiver
Merna Blood Cashier
Astronics Luminescent Systems 603-***-****)
Chris McInerney Human Resource
Frank Johns Vice President
Linda Ebbighausen Sales
Bonnie Williams Purchasing
Lianne Foote Supervisor
Brian McInerney Supervisor
Lynn Wheatley Supervisor
John Hamel Quality Assurance Manager
Candidate Resume - Confidential User
Contact Information -
Email: *********@********.***
Address: Address Withheld
City: Mentor
State: OH
Zip: 44060
Country: USA
Phone: 440-***-****
Skill Level: Management
Salary Range: $55,000
Primary Skills/Experience:
Forecasting Purchasing Microsoft Excel Microsoft Word Arthur Planning
Educational Background:
Associate Degree, Business
Lakeland Community College, 09/1982 - 06/1985
Kirtland, Ohio
Job History / Details:
Becky Bowling
Mentor, OH 44060
*********@********.***
http:/www.linkedin.com/in/beckybowling
WORK SUMMARY
Detail-oriented planning & buying professional focused on driving
product results, price negotiation and building vendor
relationships. Extensive experience in reviewing and managing
inventory levels and monitoring weekly product sales performance.
Excellent communicator who excels in a fast paced team
environment workplace focused on supporting customers and
company`s strategic direction. Functional skills include:
* Proficient in Microsoft Office - Excel, Word, One Note, and
PowerPoint
* SVI, MID Allocation, Arthur Planning, Demand Chain Management
System, JDA Allocation
* P & L Management
* Project Manager for MID Allocation Implementation
* Implementation team for Demand Chain Management System & JDA
Allocation
PROFESSIONAL EXPERIENCE
Dots, LLC, Glenwillow, OH
1998 - 2000; 2005 - Present
Apparel retailer with 400+ stores
Buyer - Plus Apparel
2011 - Present
* Utilize experience in national sourcing, negotiations and
supplier management while shopping the New York and Los Angeles
apparel markets.
* Direct assortment selection for multiple categories equaling
$67 million dollars, 21% of company volume while processing and
reviewing assortments for balance to ensure it supports the
strategic and financial objectives.
* Analyze sales to determine effective merchandising strategies
and adjust plans to maximize business potential, recommend
revisions to the merchandise plan / forecast based on analysis
and assure corrective actions are implemented.
* Work with the planning organization to develop assortment plans
that support overall strategy of in-stock position for key
categories, classifications, items and vendors.
* Constantly monitored open-to-buy to minimize out-of-stocks.
This was accomplished by weekly monitoring of sales to purchase
best sellers and cancel any items that were not selling well.
* Work with internal Technical Design department to ensure
consistency and vendor compliance of fit and quality standard
specifications.
* Recruit, hire, train and develop Assistant Buyers and
merchandise administrators.
Merchandise Planner / Store Planner
1998 - 2000; 2005 - 2011
* Created and maintained merchandise plans for Plus Department,
resulting in $62 million in annual sales while improving turns.
Planned and maintained all components of dollar and unit plans
(sales, receipts, markdowns, average unit retail, and gross
margin) by class within Arthur Planning.
* Analyzed best and worst sellers on a weekly basis to determine
open-to-buy process and markdowns for the week.
* Created and maintained store assortments by department to
review current orders and made recommendations for future
purchases.
* Implemented new allocation system (MID) as Project Manager.
This included system sourcing, development of implementation
team and coordination with IT Technical Managers. This project
was completed in two months, which was two months ahead of
schedule.
* Drove sales for trending stores by developing an analytical
review of high volume departments to determine new volume groups
for stores.
Pearle Vision, Twinsburg, OH
2000 - 2005
Optical Retailer with 800+ locations
Manager, Merchandise Planning and Allocation
Created and maintained merchandise plans for Spectacle Lenses &
Contact Lenses, resulting in $162 million in annual sales volume.
* Purchased $8 million in inventory while improving turns and
increasing service levels.
* Successfully maintained open to buy process below the plan by
forecasting sales, receipts, cost of goods, and gross margins.
* Developed a forecast spreadsheet to determine yearly and
monthly trends, which increased in-stock levels from 90 to 98%
and impacted sales by +2-3%.
* Initiated a weekly conference call with vendors to reduce
current and potential out-of-stocks for vendor-managed inventory.
This helped prioritize current out-of-stocks and provided
reliable shipping status. This resulted in decreasing
out-of-stocks by 10%.
* Developed a material line forecast to increase service levels
in optical labs and help forecast employee staffing. This
forecast helped increase service labs by one or two days.
* Reduced turnover of current employees by 25% by searching for
new employees with analytical experience. Encouraged current
employees to provide feedback to reduce development
inefficiencies.
Cole Gift (Things Remembered / Cole Gift Centers),
Highland Hts., OH
1986 - 1998
Gift retailer with 800+ locations
Distribution System Supervisor
1994 - 1998
Led and developed two departments (Merchandise Allocation and
Customer Service), which resulted in quality customer service
and accurate distributions to 1300 stores. This resulted in
better allocations and increased sales.
* Served as department leader for development and implementation
of new JDA AS400 System (Auto Replenishment & Transfer
Management). This included definition of system requirements,
testing, and training of new system procedures.
* Developed new reporting tools that resulted in increased
productivity for the department by review and change of current
reporting procedures.
Senior Merchandise Planner / System Coordinator
1992 - 1994
Maintained current planner responsibilities for four departments,
which resulted in $26 million in annual sales volume.
* Planned and forecasted sales volume & warehouse receipts by
item, utilizing Arthur Planning System. This was accomplished by
analyzing business trends and measuring model stocks for store
overall effectiveness.
* Developed and provided system support by extracting database
information, utilizing Focus and SAS Systems.
Merchandise Planning Assistant
1989 - 1992
Distribution Planner
1987 - 1989
Word Processing Specialist
1986 - 1987
EDUCATION
Associate of Applied Business (AAB)
Lakeland Community College, Kirtland, OH
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