Customer Service Management

Yukota Simpson

Email: ******@********.***

Address: *** **** ****** **

City: Rock Hill

State: SC

Zip: 29732

Country: USA

Phone: 803-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

QUALITY MANAGEMENT PROJECT MANAGEMENT SYSTEM ANALYSIS REQUIREMENTS ANALYSIS IMPLEMENTATION

Educational Background:

Not Selected, ART

PRATT INSTITUTE

NYC, NY, Not Selected

Not Selected, TECHNOLOGY

NYU

NYC, NY, Not Selected

Job History / Details:

YUKOTA J. SIMPSON

314 Rose Garden Court Phone: 803-***-****

Rock Hill, SC 29732 Email: ******@********.***

Dedicated and motivated professional with a diverse background in Retail Business Administration, Coaching, Customer Service, and Management. Years of successful experience fostering positive relationships with a wide range of students, clients, colleagues, and key business partners. Consistently recognized for outstanding contributions to the bottom line. Solid reputation for resolving complex issues. Commended for organization, perseverance, efficiency, and time management skills.

SKILLS & Expertise

Training & Team Building

Relationship Management

Business Administration

Customer Service

Sales & Marketing

Retail Operations

Policies & Procedures

Organizational Support

Project Management

Strategic Planning

Quality Assurance

Process Improvement

Education

UNIVERSITY OF SOUTH CAROLINA - Columbia, SC 2004-2005

Retail Business & Sports Management

Played Safety for the USC Football team (2004-2005)

Two time All-Sec (2004, 2005)

Two Time All-American (2004, 2005)

SEC Freshman of the Year (2004)

Coursework:

Sports Administration

Public Communication

Functional Accounting

Principles of Management

Principles of Marketing

Business Law

Principles of Retailing

Statistics

Recent Experience

NATIONS FORD HIGH SCHOOL - Fort Mills, SC 2012-Present

Defensive Secondary Football Coach

Develop and implement successful defensive game strategies for student players

Communicate effectively with coaching staff, parents, and school administrators

Assist with planning practices and adhere to league rules and regulations

Additional Experience

DETROIT LIONS - Detroit, MI

2009-2010

Professional Football Player (Injured Reserve)

BUFFALO BILLS - New York, NY 2006-2008

Professional Football Player (Safety)

HARRELSON NISSAN - Rock Hill, SC

2003-2004

Car Detailer

Summary of Qualifications

Years of successful experience in leadership, management, and coaching

Supervised and directed daily workflow for a team of 3 employees

Able to multi-task and work effectively with a large volume of information

Highly organized and capable of prioritizing workloads to meet deadlines

Customer service oriented with the ability to identify and address needs

Motivated, attentive, willing to learn, and productive in team environments

Possess a thorough knowledge of modern business practices and procedures

Computer savvy and familiar with many systems and applications

Contact this candidate