Manager High School

Bruce E Reineke

Email: ********@******.***

Address:

City: Gainesville

State: VA

Zip: 20155

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Versatile Automotive Aftersales Area Manager of 25 years trained by BMW of North America in Fixed Operations after doing 11 years of retail experience with Mercedes Benz at positions of Service Manager, Service Advisor, and Technician. Thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Service and Parts operations and an unsurpassed worth ethic, with capability of implementing systems and processing improvements as needed. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion in Fixed Operations.

Educational Background:

High School Dipolma from Wapakoneta High School, Wapakoneta OH 1/2001 to 5/1972 (Automotive)

Job History / Details:

Summary

Versatile Automotive Aftersales Area Manager of 25 years trained by BMW of North America in Fixed Operations after doing 11 years of retail experience with Mercedes Benz at positions of Service Manager, Service Advisor, and Technician. Thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Service and Parts operations and an unsurpassed worth ethic, with capability of implementing systems and processing improvements as needed. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion in Fixed Operations.

Highlights

Demonstrates comprehensive knowledge of automotive dealership fixed operations

Strong technical proficiency of factory and retail experience

Able to make sound business decisions, understand requirements of position

Not afraid accepting ownership of position and job responsibilities

Capable of analyzing, evaluating, making decisions in area of responsibility

Always wIling to assist, go beyond job responsibilities

Constantly sharing information providing feed-back

Acts in best interest of company at all times

Willingness to engage in business discussions challenges

Ability to engage in challenging business environment situations

Provides direction, encourages dialogue

Experience

January 1988 to July 2012

BMW of North America Woodcliff Lake, New Jersey

BMW Aftersales Area Manager DC Metro Eastern Region

Retired July 1, 2012

Liaison between BMW of North America and franchised dealers representing the BMW brand. Vast knowledge and understanding all areas about Aftersales including, Customer Satisfaction, Customer Retention, Service and Parts Operations, Parts Inventory Management, Warranty Policies Procedures, Vehicle Trade Assist/Buyback procedures, knowledge of lemon law applications, Training Technical and Non-Technical, BMW CORA & Added Value Premium requirement, BMW CenterNet, DCS (Dealer Communication System), MPI Edge World Class Inspection, DPS (Dealer Product Services), Financial Statements. Familiar with ADP and Reynolds & Reynolds DMS, workshop production, shop efficiency, productivity, Technician Utilization, computer literate, user of Microsoft Excel, Word, Power Point and Outlook.

September 1987 to December 1987

Henry's Foreign Car Service and Repairs Fort Worth, Texas

Mercedes Benz Technician

March 1986 to August 1987

Ryan Motorcars Mercedes Benz Division Ft. Worth, Texas

Service Manager

May 1982 to March 1986

Ryan Motorcars Mercedes Benz Division Fort Worth, Texas

Service Advisor

December 1976 to May 1982

Ryan Motorcars Mercedes Benz Division Fort Worth, Texas

Service Technician

January 1973 to January 1977

United States Air Force

Aero Space Ground Equipment

Honorary Discharge

May 1975 to October 1976

Tony Plenk's Garage Mercedes Benz Service and Repairs Fort Worth, Texas

Mechanic

Education

1972 Wapakoneta High School Wapakoneta, Ohio

High School Diploma Automotive

Awards and Recognition

BMW NA Retirement 25 years July 2012

BMW NA 20 Year Recognition January 2008

Award NHRA Division 4 Top Alcohol Funny Car Championship 2006 (Team)

Award NHRA Division 4 Top Alcohol Funny Car Championship 2005 (Team)

BMW NA Employee Recognition Award January 2005

BMW NA Recognition Award November 2001

BMW NA Recognition Award December 1999

BMA NA 10 Recognition Award April 1999

Dale Carnegie Human Relations Award March 1998

BMW NA Recognition Award August 1995

Mercedes Benz North America Star Service Advisor Award 1986

Mercedes Benz of North America Star Technician Award 1980

USAF Recognition Top 7 percentage Graduate from Basic Training 1973

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