Customer Service Sales

Laiana Bonicenha

Email: ********@*************.***

Address:

City: Hilton Head Island

State: SC

Zip: 29926

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Educational Background:

High School Dipolma from Hilton Head Island High, Hilton Head Island SC 1/2001 to 1/2012 (diploma)

Job History / Details:

Summary

Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Self-directed

Time management

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Self-starter

Strong interpersonal skills

Meticulous attention to detail

Cash handling accuracy

Organized

Accomplishments

Supervised groups of up to 3 children from three months to 7 years of age.I have also cleaned facilities of at least 6398 square feet.Balanced daily cash drawers and vaults totaling an average of $500.Fielded and processed up to 70 calls per day.

Experience

January 2009 to June 2010

Publix Supermarket Hilton Head Island, SC

Cashier

Responsible for handling money transactions

Provide costumer service

Handling cash register and making sure draw is balanced

Helping the elderly when necessary

Process merchandise returns and exchanges.

Stock shelves, and mark prices on shelves and items.

Request information or assistance using paging systems.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Sort, count, and wrap currency and coins.

Issue trading stamps, and redeem food stamps and coupons.

June 2012 to November 2012

Banana Republic Bluffton, SC

Retail Associate

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Exchange merchandise for customers and accept returns.

Clean shelves, counters, and tables.

Help customers try on or fit merchandise.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Bag or package purchases, and wrap gifts.

July 2010 to August 2011

Stack's Hilton Head Island, SC

Hostess

Greeting costumers entering and leaving

Handling money transactions

Seating costumers

Assisting servers with drinks and food

Providing costumer service and handling cash drawer

Provide guests with menus.

Greet guests and seat them at tables or in waiting areas.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Answer telephone calls and respond to inquiries or transfer calls.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Take and prepare to-go orders.

Operate cash registers to accept payments for food and beverages.

Plan parties or other special events and services.

Perform marketing and advertising services.

Assist with preparing and serving food and beverages.

August 2011 to May 2012

One Hot Mamas Hilton Head Island, SC

Hostess

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Supervise others and provide on-the-job training.

Education

2012 Hilton Head Island High Hilton Head Island, SC

GED

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