SHANNON VEST

Email: abpwce@r.postjobfree.com

Address: PO BOX 6408

City: RUTLAND

State: VT

Zip: 05702

Country: USA

Phone: 802-***-****

Skill Level: Entry

Salary Range: $83,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Shannon Vest

Address: P.O. Box 6408 Rutland, Vermont 05702

Phone: 802-***-**** (H) 802-***-**** (H) E-mail: abpwce@r.postjobfree.com

Focus of Interest: Telecommunications Industry

PROFILE

Exceptionally detailed, well-organized and performance driven professional with demonstrated success in managing multiple complex projects that include Wireless, CES, DS1, DS3 and higher. Extensive communications background with organizational hierarchy while performing project investigations and escalations. Highly regarded people person and team player with strong analytical and creative problem solving skills allows me to be motivated and self-driven with the aptitude to effectively handle and complete multiple tasks under extreme pressure.

KEY STRENGTHS

Project Leadership

Database Management

Process Improvement and Optimization

Inventory Control

Accounting and Bookkeeping Functions

Problem Identification and Resolution

Blueprint Reading

Relationship Management

Teambuilding and Staff Leadership

CAREER OVERVIEW

Fairpoint Communications Rutland, VT

ADMINISTRATIVE ASSISTANT, High Capacity Engineering VT/ME/NH Feb 2009- Present

Accurately process pending complex service orders and encode entities that require facilities into telecom database. Facilitate broadband orders for various types of service for retail and wholesale departments. Provide provisioning and technical guidance to various departments which require Metasolv data. Handle the ordering and maintenance of CLLI codes for all service orders. Create power point presentations for training within the provisioning department.

Verizon Rutland, VT

PROJECT MANAGER, High Capacity Engineering VT/NH Jul 2005-Feb 2009

Provided strategic leadership and direction to key departments across multiple disciplines working with complex projects that include; Wireless, DS1, DS3 up to OC48. Determined corporate objectives to capture and resolve process breakdowns while meeting / exceeding financial and strategic goals. Developed and maintained productive working relationships with staff, customers and vendors. Communication throughout the organizational hierarchy was done through investigations and escalations processes. My daily goal was to defined projects amid changing priorities in order to deliver high-level customer satisfaction. Coached and mentored new project managers.

Successfully managed multiple complex projects, which include wireless, DS1, DS33, OC3 and higher

Completed 94 engineering work orders in New Hampshire (North and South), and gained 96% on-time completion

Instrumental for the overall New England customer desired due date results: DS1 NE 84% and DS3 NE 88.9%

Drove New Hampshire South`s ECCD On Time YTD 2007, from 93% to 96%, while augmenting ECCD on time for New Hampshire North from 97% to 98%

Generated 95% ECCD on Time Performance (2007); 97% overall Rid-1; and 99% RID-1 in NH North and South for September

Administered NH North with 97% on time completion with a total of 108 requests from July 2007 through October 2007, and NH South with 92% on time completion with a total of 94 requests

Tested and evaluated new Project Management database prior to initial deployment in offices based in New England

ADMINISTRATIVE ASSISTANT Jul 1997-Jul 2007

Departments: Directory Assistance, Outside Plant and High Capacity Engineering, Construction and Central Office Dispatch

Reviewed and interpreted trouble tickets to effectively disseminate central office technician. Administered timesheets and schedules to coordinate functions of central office and outside plant technicians. Accurately processed service orders as well as handled the collection, checking and recompilation of information to effectively work on revisions and modifications of all jobs.

Regularly updated and maintained files to ensure conformance with corporate governance

Handled customer call backs to ensure that all escalated issues were resolved

Strategically aligned corporate objectives in conformance with central office goals

Evaluated and interpreted a variety of engineering prints for accurate company records as well as engineering design plans to price quotes for construction department

Performed and completed jobs for final reconciliation to align vital records with legal compliance standards

Facilitated cable and pole inventory for inventory control measures and standards in multiple garages

EDUCATION

Executive Master of Business Administration, Major in Executive Business

Colorado Technical University, Denver, CO (2008) GPA 3.64

Bachelor of Science in Business Administration, Major in Project Management

Colorado Technical University, Denver, CO (2007) GPA 3.72

Associate of Science in Accounting

Castleton State College, Castleton, VT (1997)

CREDENTIALS

Undergraduate Level

Project Management Specialist

Basics of Accounting and Finance

Business in the Global Environment

Management Essentials

Project Planning

Business Fundamentals

Human Resource Development

Organizational Systems Improvement

Graduate Level

Change Management

Business Administration

Business Management

PROFESSIONAL DEVELOPMENT

Ecris Design and Build

Ecris Engineering Print Reading

Order Drawing Technical Training outside Plant Engineering

Pole Record Systems

Facilities Loop Assignment

TECHNICAL EXPERTISE

MS Office 2007

MS Project

Windows XP / 2007/ 2000

Lotus

Ecris

RMDS

WFA-DI

WFA-DO

Requestnet

Locquest

Tirks

PowerPoint

Picsnet

CCP

Oracle

MetaSolv

V-Repair

LMOS

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