SHANNON VEST
Email: *********@********.***
Address: PO BOX 6408
City: RUTLAND
State: VT
Zip: 05702
Country: USA
Phone: 802-***-****
Skill Level: Entry
Salary Range: $83,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Shannon Vest
Address: P.O. Box 6408 Rutland, Vermont 05702
Phone: 802-***-**** (H) 802-***-**** (H) E-mail: ***********@*******.***
Focus of Interest: Telecommunications Industry
PROFILE
Exceptionally detailed, well-organized and performance driven professional with demonstrated success in managing multiple complex projects that include Wireless, CES, DS1, DS3 and higher. Extensive communications background with organizational hierarchy while performing project investigations and escalations. Highly regarded people person and team player with strong analytical and creative problem solving skills allows me to be motivated and self-driven with the aptitude to effectively handle and complete multiple tasks under extreme pressure.
KEY STRENGTHS
Project Leadership
Database Management
Process Improvement and Optimization
Inventory Control
Accounting and Bookkeeping Functions
Problem Identification and Resolution
Blueprint Reading
Relationship Management
Teambuilding and Staff Leadership
CAREER OVERVIEW
Fairpoint Communications Rutland, VT
ADMINISTRATIVE ASSISTANT, High Capacity Engineering VT/ME/NH Feb 2009- Present
Accurately process pending complex service orders and encode entities that require facilities into telecom database. Facilitate broadband orders for various types of service for retail and wholesale departments. Provide provisioning and technical guidance to various departments which require Metasolv data. Handle the ordering and maintenance of CLLI codes for all service orders. Create power point presentations for training within the provisioning department.
Verizon Rutland, VT
PROJECT MANAGER, High Capacity Engineering VT/NH Jul 2005-Feb 2009
Provided strategic leadership and direction to key departments across multiple disciplines working with complex projects that include; Wireless, DS1, DS3 up to OC48. Determined corporate objectives to capture and resolve process breakdowns while meeting / exceeding financial and strategic goals. Developed and maintained productive working relationships with staff, customers and vendors. Communication throughout the organizational hierarchy was done through investigations and escalations processes. My daily goal was to defined projects amid changing priorities in order to deliver high-level customer satisfaction. Coached and mentored new project managers.
Successfully managed multiple complex projects, which include wireless, DS1, DS33, OC3 and higher
Completed 94 engineering work orders in New Hampshire (North and South), and gained 96% on-time completion
Instrumental for the overall New England customer desired due date results: DS1 NE 84% and DS3 NE 88.9%
Drove New Hampshire South`s ECCD On Time YTD 2007, from 93% to 96%, while augmenting ECCD on time for New Hampshire North from 97% to 98%
Generated 95% ECCD on Time Performance (2007); 97% overall Rid-1; and 99% RID-1 in NH North and South for September
Administered NH North with 97% on time completion with a total of 108 requests from July 2007 through October 2007, and NH South with 92% on time completion with a total of 94 requests
Tested and evaluated new Project Management database prior to initial deployment in offices based in New England
ADMINISTRATIVE ASSISTANT Jul 1997-Jul 2007
Departments: Directory Assistance, Outside Plant and High Capacity Engineering, Construction and Central Office Dispatch
Reviewed and interpreted trouble tickets to effectively disseminate central office technician. Administered timesheets and schedules to coordinate functions of central office and outside plant technicians. Accurately processed service orders as well as handled the collection, checking and recompilation of information to effectively work on revisions and modifications of all jobs.
Regularly updated and maintained files to ensure conformance with corporate governance
Handled customer call backs to ensure that all escalated issues were resolved
Strategically aligned corporate objectives in conformance with central office goals
Evaluated and interpreted a variety of engineering prints for accurate company records as well as engineering design plans to price quotes for construction department
Performed and completed jobs for final reconciliation to align vital records with legal compliance standards
Facilitated cable and pole inventory for inventory control measures and standards in multiple garages
EDUCATION
Executive Master of Business Administration, Major in Executive Business
Colorado Technical University, Denver, CO (2008) GPA 3.64
Bachelor of Science in Business Administration, Major in Project Management
Colorado Technical University, Denver, CO (2007) GPA 3.72
Associate of Science in Accounting
Castleton State College, Castleton, VT (1997)
CREDENTIALS
Undergraduate Level
Project Management Specialist
Basics of Accounting and Finance
Business in the Global Environment
Management Essentials
Project Planning
Business Fundamentals
Human Resource Development
Organizational Systems Improvement
Graduate Level
Change Management
Business Administration
Business Management
PROFESSIONAL DEVELOPMENT
Ecris Design and Build
Ecris Engineering Print Reading
Order Drawing Technical Training outside Plant Engineering
Pole Record Systems
Facilities Loop Assignment
TECHNICAL EXPERTISE
MS Office 2007
MS Project
Windows XP / 2007/ 2000
Lotus
Ecris
RMDS
WFA-DI
WFA-DO
Requestnet
Locquest
Tirks
PowerPoint
Picsnet
CCP
Oracle
MetaSolv
V-Repair
LMOS