Manager Customer Service

Kerri Uehlein

Email: *********@********.***

Address: Info Withheld

City: Info Withheld

State: AZ

Zip: 86314

Country: USA

Phone: 928-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

communicating effectively with different stakeholders creating and conducting presentations strategic planning coaching problem solving

Educational Background:

Masters Degree, Social Work in Management and Community Organization

University of Maryland School of Social Work, 08/2000 - 05/2001

Baltimore, MD

Not Selected,, Not Selected

Job History / Details:

KERRI UEHLEIN, MSW

928-***-**** *********@********.***

Talented, versatile professional with degree in management and community organization and in-depth experience teaching English at elementary and adult levels in South Korea. Demonstrated ability to establish and cultivate strategic partnerships and to work effectively with students from multicultural backgrounds. Excel at developing and delivering presentations, organizing special events and managing multiple activities in fast-paced environments. Understand needs of international students; studied semester abroad in Switzerland.

-(Ms. Uehlein) teaches with much passion and energy, and her classes are often filled with laughter and enjoyment.-

Min Ko, Recruiter, ECKedu (foreign language education outsourcing company in Korea).

PROFESSIONAL STRENGTHS

Leadership - Strategic Planning - Management - Marketing and Sales - Partnering - Customer Service Community Engagement - Staff Supervision and Training - Budget Control - Presentations

CAREER & ACHIEVEMENTS

PRIVATE LANGUAGE ACADEMIES, Seoul, South Korea 2007 - 2012

English Instructor

Taught conversational and business English to classes, small groups and individuals. Dedicated many hours to researching teaching techniques and materials.

* Developed curricula and created lesson plans that replaced typical rote-memory work with interactive, entertaining activities and discussions that were often adopted by other instructors.

* Improved quality of English instruction in public schools by conducting week-long seminar to train teachers who were not native English speakers in classroom activities, instruction and management.

* Led 2 intensive week-long courses in creating and delivering presentations for Korean professionals emphasizing style as well as content. Assigned students won best group presentation contest both times.

OXFORD UNIVERSITY PRESS, Seoul, South Korea 2011

English Language Teaching (ELT) Consultant

Recruited to market English-language materials to universities and private language institutes through presentations. As contact for native-English-speaking customers, further explained product applicability, recommended supporting classroom activities and advised on classroom usage.

* Created presentations with handouts and gave 10 presentations focusing mainly on newly adapted American Friends and Family series. Presentation was used by others as well.

* Developed and delivered 30-minute presentation, Effective Classroom Management, for university customer.

* Wrote English text for monthly e-mail and direct mail campaigns.

JOHNS HOPKINS UNIVERSITY BRANCH/KELLY SERVICES, Baltimore, MD 2006 - 2007

Administrative Professional

Worked for Maryland Department of Disabilities, Office of Equal Opportunity at Johns Hopkins University and Chair`s Office of Population, Family and Reproductive Health Department at Johns Hopkins Bloomberg School of Public Health.

* Assisted in organizing Governor`s Summit on Disability Services.

* Managed preparation of Population, Family and Reproductive Health Department`s 2006 Annual Report, a marketing tool to attract prospective funders and students.

* Offered full-time, permanent positions by all 3 agencies but declined because of plans to live and work in Seoul.

TEN THOUSAND VILLAGES, Baltimore and Towson, MD 2000 - 2006

Manager (2005 - 2006)/Assistant Manager, part-time (2000 - 2005)

Appointed to newly created position to evaluate feasibility of opening a second nonprofit fair trade store. Managed all activities necessary to start store and ensure its success.

* Identified site, inventory needs and staffing requirements and forecasted budget and timeline. Opened store within 2 weeks of lease signing.

* Recruited, hired and trained 4 assistant managers and 30+ volunteers.

* Created marketing plan and promoted unique nature of enterprise through special events.

* Temporary store became both profitable and permanent.

JOHNS HOPKINS UNIVERSITY, Baltimore, MD 2003 - 2005

Program Coordinator, Casey-Hopkins Task Force/Project Associate, East Baltimore Development Inc.

Developed strategic plans and partnerships with key community and philanthropic organizations as well as local and state governments to transform East Baltimore neighborhood. Helped to create an 80-acre community development project centered on a science and technology park, focusing heavily on the Educational Initiative, a model $30-million, k-8 community school on 7-acre campus.

* Researched federal funding opportunities and raised money through private philanthropic sources.

* Created and wrote Casey-Hopkins Task Force newsletter to communicate project status, goals and achievements to stakeholders and potential funders.

* Authored website content on Educational Initiative and community development planning.

* Organized Anchor Institution Colloquium to highlight best practices of university-community partnerships and guide stakeholders in developing better policies.

ANNIE E. CASEY FOUNDATION, Baltimore, MD 2001 - 2003

Program Assistant for Senior Vice President and 2 Making Connections Sites

Worked closely with Senior Vice President; researched social issues and provided talking points based on Foundation`s mission to improve lives of vulnerable children and families. Supported Making Connections program sites in Indianapolis and Des Moines first year; focused on East Baltimore community development project second year.

* Developed strategic partnerships with key community, business and government leaders to develop strong, local networks to advance Making Connections.

* Coordinated and collaborated with local stakeholders to lay foundation for resident leadership program.

INTERNATIONAL SOCIAL SERVICE-USA BRANCH/LUTHERAN IMMIGRATION & REFUGEE SERVICES (LIRS), Baltimore, MD 2001

Inter-country Case Manager/Conference Planner

Managed contract for U.S. Department of State`s Repatriation Program to assist indigent U.S. citizens returning home. Liaised with embassy staff and local caseworkers to provide mental and social services for 100+ clients.

* Coordinated Unaccompanied Refugee Minor Conference for LIRS and United States Catholic Conference Migration and Refugee Services.

MARYLAND ASSOCIATION OF NONPROFITS (MANO), Baltimore, MD 1996 - 1999

Training and Member Services Specialist

Created new training and roundtable programs on management topics for nonprofit agencies. Co-facilitated Young Professionals Roundtable and conducted Researching Grant Prospects training program. Trained other staff in iMIS, an association membership computer program.

LEADERSHIP/VOLUNTEER ACTIVITIES

* Past Board Member, Susanna Wesley House, a shelter for homeless mothers and their dependent children.

* Co-chaired Auction Committee for Chocolate Affair, the major fundraising event for Health Care for the Homeless.

* Developed and facilitated JAM sessions as member of local support committee for Lutheran Volunteer Corps.

* Trained in and conducted anti-racism workshops for Lutheran Volunteer Corps, part of its first-ever Journey to Inclusiveness initiative.

EDUCATION

MSW IN MANAGEMENT AND COMMUNITY ORGANIZATION

University of Maryland School of Social Work, Baltimore, MD

BA IN INTERNATIONAL RELATIONS (FINANCE CONCENTRATION)

Roanoke College, Salem, VA

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