Customer Service High School

Ryan Converse

Email: ********@**********.***

Address:

City: Jacksonville

State: FL

Zip: 32256

Country: USA

Phone: 225-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a veteran of the U.S. Marine Corps seeking a challenging position, within an organization, that will allow me to utilize my extensive leadership skills and provide growth opportunities.

Educational Background:

High School Dipolma from Florida State College at Jacksonville, Jacksonville FL 1/2001 to 5/2011 (Criminal Justice)

High School Dipolma from Florida State College, Jacksonville FL 1/2001 to 12/2012

High School Dipolma from Marine Corps Electrician School, Jacksonville FL 1/2001 to 12/2012

High School Dipolma from Assumption High School, Jacksonville FL 1/2001 to 12/2012

Job History / Details:

Summary

I am a veteran of the U.S. Marine Corps seeking a challenging position, within an organization, that will allow me to utilize my extensive leadership skills and provide growth opportunities.

Highlights

Certified Electrician

Field installation expert

Residential electric construction

Fixture installation

Works well in a team environment or alone

Great leadership skills and adept at multi-tasking

Utilized Microsoft Office

Accomplishments

Served as team leader in utilities division supervising 8 individuals.

Had active role in planning, training, and developing new Marines.

Associate of Arts degree

Experience

April 2012 to Current

ADT Jacksonville, FL

Account Services Representative

Takes inbound calls assisting customers with billing, technical, and variety of issues to ensure.

complete satisfaction.

December 2010 to April 2012

Converse Assistant Manager

Responsible for all day to day store operations to include: sales, merchandise inventory, product.

placement, and customer service.

Additionally, had an active role in the employee hiring.

process and provided relevant input on all managerial decisions.

August 2007 to April 2009

Beaufort, SC

Marine Corps-Electrician

Installed safety systems, including emergency lighting, uninterruptible power systems and battery systems.

Tested the entire electrical assembly for performance levels and safety concerns.

Performed electrical utility services for industrial based and new building projects.

Tested and operated a variety of electrical components and systems.

Directed electricians on installation, maintenance and repair on electrical wiring and equipment.

Ensured all subordinates completed all required annual training focusing on technical proficiency and personal development.

April 2007 to August 2007

Baton Rouge, LA

Footlocker- Assistant Manager

Responsible for all day to day store operations to include: sales, merchandise inventory, product placement, and customer service.

Additionally, had an active role in the employee hiring process and provided relevant input on all managerial decisions.

Tasked with the installation of a merchandise inventory tracking program which reduced shrinkage by 40 percentage and saved the store over $10,000.

January 2006 to December 2006

Houma, LA

Technology Assistant Manager

Assisted customers in every aspect of their shopping experience.

Prepared invoices, staged and.

inventoried incoming external deliveries.

Exceeded all standards on monthly and yearly sales.

performances and selected as district employee of the quarter.

Education

2013 University of North Florida Jacksonville, FL

Bachelor of Arts Criminal Justice

2011 Florida State College Jacksonville, FL

Associate of Arts

2008 Marine Corps Electrician School Jacksonville, NC

2004 Assumption High School Napoleonville, LA

Contact this candidate