Customer Service Manager

Jillian Bates

Email: ********@*****************.***

Address:

City: Westminster

State: MD

Zip: 21157

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Well qualified management professional adaptive to changing market conditions. Demonstrated ability to provide leadership, motivation, and ability to facilitate change within to an organization with a focus on increased revenue, product longevity, and excellent customer service.

Educational Background:

High School Dipolma from Stevenson University, Owings Mills MD 1/2001 to 12/2011 (History & Education)

High School Dipolma from Stevenson University, Owings Mills MD 1/2001 to 12/2012

Job History / Details:

Professional Summary

Well-qualified management professional adaptive to changing market conditions. Demonstrated ability to provide leadership, motivation, and ability to facilitate change within to an organization with a focus on increased revenue, product longevity, and excellent customer service.

Areas of Expertise

Process development

SAP Proficient

Microsoft Proficient

Computer Proficient

Strategic planning

Product management

Inventory Management

Sales

Multi-Task Management

Reporting

Client Relations

Customer Satisfaction

Conflict resolution

Complex problem resolution

Work Experience

March 2012 to Current

SalonCentric Owings Mills, MD

Manager

Improved service quality and increased sales by developing a strong positive rapport with customers and a strong knowledge of company's products and services and .

Inventory Management

Responsible for the execution of marketing campaigns including Focus Month, point of sale marketing, and word-of-mouth promotions.

Use of product knowledge and rapport to sell products to salon professionals.

Responsible for training new employees on SAP system and all corporate policies to ensure success of the company.

Participated in the Brand Certification Program

June 2005 to August 2008

Dairy Queen White Marsh, MD

Sales Associate

Up-sold additional products, to increase profits.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Mastered Point of Sale (POS) computer system for automated order taking.

Education

2014 Ashford University Clinton, IA

MBA Business Administration

Minor in Public Relations

3.5 GPA

Anticipated Graduation Date February 2014

2011 Stevenson University Owings Mills, MD

Bachelor of Science History & Education

RELATED COURSEWORK

Economics 101, Accounting 101, Marketing, Management, Business Law, Professional Business Ethics

Professional Affiliations

Carol Lockerman,

Store Manager

SalonCentric

443-***-**** (Cell)

Linda Clark

Store Manager

SalonCentric

703-***-**** (Cell)

Ellen Lane

District Sales Consultants

SalonCentric

410-***-**** (Cell)

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