Customer Service Sales

Andrew Estes

Email: ********@************.***

Address:

City: Winchester

State: VA

Zip: 22602

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard working and energetic Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Virginia Tech, Blacksburg VA 1/2001 to 5/2006 (Business)

Job History / Details:

Summary

Hard working and energetic Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards

Proficient with Microsoft Office Suite

Telecommunications knowledge

Proficient in customer account software

Devoted to data integrity

Strong problem solving ability

Dedicated to process improvement

Negotiation competency

Troubleshooting skills

Training manual contributor

Accomplishments

Promoted to Electronics Manager/Specialist

Promoted from an installer to The Sales Consultant.

Experience

February 2010 to Current

Ruby Tuesday Winchester, Virginia

Server/Bartender

Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinkingChecked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaTrained employees for correct facility procedures, safety codes, proper recipes and plating techniques.

September 2009 to January 2010

Tony Roma's Pineville, North Carolina

Server

April 2009 to September 2009

Great Wolf Lodge Concord, North Carolina

Customer Service

Kept records of room availability and guests' accounts, manually or using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.

August 2008 to June 2009

Rowan-Salisbury County Schools Salisbury, North Carolina

P.E. Teacher

Observed and assessed student performance and kept thorough records of progress.Managed classrooms of 20 to 30 students during the absence of assigned teachers.Implemented a variety of teaching methods such as lectures, discussions and demonstrations.Established clear objectives for all lessons, units and projects.Encouraged students to persevere with challenging tasks.Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents.Established positive relationships with students, parents, fellow teachers and school administrators.Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.Taught students to exercise problem solving methodology and techniques during tests.

August 2007 to January 2009

O'Charleys Concord, North Carolina

Server

June 2006 to August 2007

Deals Glass Service Kannapolis, North Carolina

Sales Consultant

Taught Continuing Education classes to Insurance agents. Traveled to North and South Carolina to all the Insurance Agents in the area's that we serviced. Resolved customer complaints by going to their homes or place business. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Tracked down sources of special products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

August 2004 to May 2006

Target Christiansburg, Virginia

Electronics Manager/Specialist

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.

February 2003 to August 2004

Deals Glass Service Kannapolis, North Carolina

Installer

Installed Vehicle and Home Glass.

Education

2006 Virginia Tech Blacksburg, Virginia

Associate of Arts Business

Contact this candidate