Customer Service Sales

Abby Burckhardt

Email: ********@*********.***

Address:

City: St. Cloud

State: MN

Zip: 56303

Country: USA

Phone: 320-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented leader who has achieved top results in operations, customer service and team metrics with current employer. I have been awarded additional regional and district responsibilities. Over the last six years I have proven to be successful at motivating teams to achieve difficult goals. One of my strongest qualities is Managing Talent and this has been shown through my track record of providing meaningful feedback to develop and promote high-potential talent.

Educational Background:

High School Dipolma from St. Cloud State University, Metro ZZ 1/2001 to 5/2005 (Sports Management)

Job History / Details:

Summary

Talented leader who has achieved top results in operations, customer service and team metrics with current employer. I have been awarded additional regional and district responsibilities. Over the last six years I have proven to be successful at motivating teams to achieve difficult goals. One of my strongest qualities is Managing Talent and this has been shown through my track record of providing meaningful feedback to develop and promote high-potential talent.

Accomplishments

People Management:

Promoted 3 High Potential Leaders to next Level Positions in 2 years

Planned strategic placement of 65 Executives for 11 stores.

Awarded "St. Cloud State University Husky Award" for Outstanding contributions to the Campus Community.

Financial Management:

Led business to achieve #1(out of 59 stores) in Operational Metrics.

Improved Gross Margin by .24 percentage in 2011

Made payroll budget for 2012 by $2400

Experience

August 2010 to Current

Target Corporation St. Cloud, MN

Store Team Leader/ District Recruiting Captain

Interpret Corporate Communication, provide clear direction to others

Effectively execute new initiatives, lead and coach team through change

Assess and select top talent at hourly and executive level

Actively participate in performance management process, which includes recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective actions, and writing and delivering performance reviews

Model and drive proactive guest service; Lead a sales culture and drive sales performance, lead and coach team on ways to increase sales

Evaluate and analyze store financial reports and payroll; develop and implement adjustments to meet financial goals.

June 2008 to August 2010

Target Corporation Plymouth, MN

Sr. Executive Team Leader

Perform Leader on Duty (LOD) responsibilities; ensure the entire team is productive and the store is meeting expectations

Supervise the day to day operations of the Sales Floor Team; provide leadership and direction for Sales Floor Executive Team Leaders

Assess and select top talent at an hourly team member level

Lead a sales culture and drive sales performance

Lead a culture of financial responsibility.

August 2006 to June 2008

Target Corporation Elk River, MN

Executive Team Leader - Softlines

Manage day to day operations of the Sales Floor team

Welcome and train new team members; follow up on and assess the training progress of new team members

Manage team to ensure all adjacency sets and merchandising guidelines are executed accurately and on time

Ensure team members understand and execute the functions in their core roles.

Education

May 2005 St. Cloud State University St. Cloud, MN

B.S Sports Management

Committees (include roles, such as chairman, etc.)

Volunteer Logistics Chair on Making Strides Against Breast Cancer of St. Cloud Committee (sponsored by the American Cancer Society); Raised $97000 and orchestrated event with over 1200 participants.

Led team of current employers to participate in over 650 community volunteer hours in 2012.

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