Manager Engineer

Vijay Kumar

Email: *********@********.***

Address: **** ***** ****** ***

City: Edgewater

State: MD

Zip: 21037

Country: USA

Phone: 410-***-****

Skill Level: Management

Salary Range: $120,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

VIJAY R. KUMAR

3832 Glebe Meadow Way * Edgewater, MD 21037 * H: 443-***-**** * C: 410-***-**** * *********@********.***

VICE PRESIDENT OF INFORMATION TECHNOLOGY

Network Operations Center, Security Operations Center, & Global IT Project Management

Highly accomplished executive-level leader with demonstrated expertise in planning, developing, and implementing cutting-edge global technology solutions. Proven success building consensus for the adoption of new ideas and directing high-performing teams. Generate strategic roadmaps for effective operation of networks, client services, product support, and quality assurance initiatives. Synthesize, review, and analyze sophisticated data, contributing valuable input to the executive decision-making process. Manage profit and loss (P&L) and maintain operating budgets with a focus on efficiency, productivity, and cost containment. Strong interpersonal, communication, and organizational skills.

Core Competencies

Risk Assessment & Management * Budgeting & Cost Control * Profit & Loss ( P&L ) * ITIL Service Management

Data Center Architecture & Management * Organization & Staff Development * Operational Efficiency

Technology Integration * Network Operations Centers (NOC) * Security Operations Centers (SOC)

Full Life Cycle Project Management * Software as a Service ( SaaS ) * Training & Team Leadership

Professional Experience

CBAY SYSTEMS, Annapolis, MD 2000-2012

Leading healthcare services firm serving over 700 health systems, hospitals, clinics, and physician practices internationally.

Vice President of Information Technology (2008-2012)

Chief of IT Infrastructure & Security/Deputy General Manager of IT (2006-2008)

Manager, Network Operations Center/Tech Support Systems Admin (2000-2006)

Provide strategic IT planning, implementation management, and technology oversight worldwide for over 6000 users as an integral member of corporate team acting in a CIO capacity. Create robust IT architectures and infrastructures to solve network operations center (NOC) and security operations center (SOC) challenges while containing costs and mitigating risks. Lead the deployment of custom healthcare technology solutions, SOX controls & mandatory HIPAA compliance.

Establish controls and reporting devices to monitor IT-performance. Recruit, develop, motivate, and retain a diverse staff that delivers results while contributing to bottom-line profitability targets. Manage global relationships with key vendors, consultants, licensees, and CBay Systems affiliates. Provide technical and business support for various enterprise-wide internet and intranet site.

Key Achievements:

Developed a comprehensive enterprise-wide network operations center (NOC) strategy that became a key factor in consistent corporate growth from 500 to over 6000 users. Selected datacenter, network, servers, systems, and desktop platforms; planned and implemented internet and standard software configurations.

Oversaw front and back end operations, including hardware, software, and services to achieve consistent up-time and ensure maximum customer satisfaction; managed five direct reports, heading three departments, and 130 staff members globally.

Directed P&L, budgeting, design, and support for all IT infrastructure initiatives; consistently met targeted economic objectives while providing highly competitive technology solutions.

Delivered multiple large scale projects on time and within budget; exhibited strong leadership, planning, problem solving and team building skills. Played a lead role in the full life cycle development and roll out of (cbayscribe.com, cbayflo.com) extranet, (cbaysystems.com) internet, and (cynergy.cbayindia.com) intranet.

Initiated and developed an in-house training department that enabled timely and cost-effective delivery of end-user training. Led Global 24x7x365 Technical Support Center providing Client support, including strategy development, implementation and ongoing management. Collaborated with vendors, colleagues, and subordinates to ensure consistent Quality and reliable SLA based operations for the time sensitive medical records industry.

Professional Experience

KNOXWARE TECHNOLOGIES PVT. LTD, Bangalore, India

Advanced technology provider, specializing in hardware and software anti-virus & security solutions.

Technical Support Manager/Assistant Technical Support Manager (1997-2000)

Sr. Technical Support Engineer/Customer Support Engineer/Hardware Engineer Trainee (1990-1997)

Led research, acquisition, and configuration of all new network and server hardware systems. Directed the expansion and regular maintenance of a complex network to support multiple websites. Installed/administered Microsoft IIS (NT 4.0) and Domain Names Servers (DNS) (Linux), built secure FTP using a Linux FTP box as a gateway with Samba connections. Wrote scripts to monitor 30+ servers, including web applications and drive space on all volumes. Provided general desktop support, web development, and MS Exchange server administration.

Provided systems administration, maintenance, and troubleshooting for a 60 computer network running Windows NT workstation on clients and one Windows NT Server running MS SQL server, Microsoft Proxy Server, Internet Information Server, and Microsoft Transaction Server. Conducted performance monitoring, and configured inter-office email and shared internet access. Served as team lead and eventually manager, responsible for the enforcement of corporate policies and procedures.

Key Achievements:

Collaborated with a team of 12 engineers to ensure smooth network operations; maintained optimal system security and provided timely troubleshooting to minimize downtime.

Deployed products on-site and interfaced with customers to service and maintain hardware; achieved high levels of client satisfaction and earned repeated promotions to positions of increasing responsibility.

Additional Experience - CLOCKWORK BUSINESS CENTER, Communication Operator, Bangalore, India, 1990

Technical Proficiency

Services/Expertise: Datacenter Infrastructure Management, Global IT Infrastructure & Security, Web Hosting, e-Commerce Solutions, Enterprise Resource Planning (ERP), Systems Integration, Business Process Re-engineering (BPR), Virtualization

Operating Systems: Linux, Unix, FreeBSD, Solaris, DOS, OSx, Windows 3.x, 9.x, ME, NT, 200x, XP, Vista.

Networking & Telephony: Cisco Call Manager (VoIP PBX), Unity, Contact Center (Call Center), Wireless Access Points, ISDN Modems, Cable/ADSL modems, Firewalls, VPN devices, VoIP equipment, Mux, Switches (Layers 2-7), UTM Devices

Software: Apache Web Server, PHP, Sendmail, Qmail, Samba, Squid, OpenNMS, Nagios, DMS, Microsoft Exchange, Citrix, IIS, Microsoft Office, Open Office, Anti-Virus, CA Service Desk

Databases: MySQL, MS SQL Server, Access, FoxPro, Dbase, Oracle

Protocols/Other: TCP/IP, DNS, DHCP, NFS, WINS, HSRP, OSPF, MPLS, S/FTP, HTTP/S, SSH, CIFS, iSCSI, IPSEC, SSL, VMware Virtualization, EMC Network Attached Storage

Education, Training, & Professional Credentials

Bachelor of Commerce Program, Bangalore University, Bangalore, India

ITIL V2 Certified / IT Risk Management; Certified Interfix Systems Administrator; Dictaphone EXText / EXSpeech training; Currently pursuing Business Administration & CISSP;

PMP & ITIL V3 coursework completed

Visa Status

US Green Card Holder

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