Sales Customer Service

Gary Wright

Email: *********@********.***

Address: **** ******* **** **** **.1002

City: Dallas

State: TX

Zip: 75254

Country: USA

Phone: 469-***-****

Skill Level: Director

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gary W. Wright

5902 Preston Oaks Road, Apt. 1002 Dallas, Texas 75254 469-***-**** Home 214-***-**** Cell

*********@********.***

Sales Management/Customer Service Management/Program Management

MANAGEMENT PROFILE

A successful history of taking small and medium sales organizations to new sales and profit levels. An outstanding record of increasing sales by increasing business to business and face to face interaction in new markets. Ability to create sales plans in the areas of customer service, communications, sales management, marketing and business development.

QUALIFICATIONS Licensed Life and Health 51 States Claims Adjuster license - Texas Experience in Microsoft Office suite of products such as, Outlook, Excel, Word and Power Point Experience with Web or Intranet systems Inbound/Outbound call center supervisor/management background Excellent customer service management skills Excellent attention to detail Strong multi-tasking and interpersonal skills Emphasis on customer retention

NOTABLE CONTRIBUTIONS Monitor and coach over 400 licensed agents for Aegis/United HealthCare during Annual Enrollment Period for Medicare Advantage and Prescription Drug Plans Manage/Supervise 22 insurance agents with consistent average weekly Total enrollment percentage over 27% Increased team average Quality Scorecard from 66% to 100% Acquired major clients such as Cedar Sinai Hospital, Dollar Tree Stores, Lazyboy Furniture, Gehan Homes, Army and Navy Reserves with annual revenue over $1.5M

EXPERIENCE Innovative Medicare Solutions

Fort Worth, Texas Present

DIRECTOR OF SALES Report to President/Managing Partner daily Develop and monitor sales strategy Drive business growth during Medicare Annual Enrollment Period to accomplish sales goal of 3000-5000 applications Key role in developing new marketing strategies for IMS for the following markets: Miami, FL; Tampa, FL; New Orleans, LA; Kansas City, MO; Las Vegas, NV and Texas Lead and motivate sales agents to reach and accomplish company goals daily, weekly and monthly for IMS/Humana campaign Interview, hire and manage Training/Supervisor and up to 30 Licensed Sales Agents daily

AEGIS Communications/ UnitedHealth Group Irving, Texas September 2010 to October 2012 CALL CENTER SUPERVISOR Supervise 18 22 licensed agents for Medicare Annual Enrollment Period Mentor and coach staff to obtain department/company objectives Administer attendance program Plan, organize and monitor department activities Conduct interviews Monitor Medicare complaint calls using Qfinity and Variant call monitoring Experience with Workforce Management tools such as Qfinity, IEX and Variant Set performance priorities for the team are met on a daily, weekly and monthly basis Ensure task completion and performance goals are met such as Quality, Schedule Adherence, Service Level and Average Handle Time Coordinate work activities with other supervisors, managers and departments Provide coaching and feedback to team members, including formal corrective action Conduct performance reviews for team members Provide expertise and customer service support to members, customers and providers Identify and resolve operational problems using defined processes, expertise and judgment SUBJECT MATTER EXPERT/ TRAINER Advise and train 40 licensed agents for Medicare Annual Enrollment Period Monitor and coach over 400 agents during AEP Supervise training of all employee including training programs and/or classes Compile daily, weekly and monthly reports TELESALES AGENT Inbound and Outbound consultative sales, service with cross-sell/up-sell activities to the 65+ market preferred. Inbound sales for direct-to-consumer health products. Conduct outbound sales calls to prospects and members, including perceiving, educating and selling to customer needs. Promoted campaign offers for product orders or enrollment in services - i.e., mail order delivery services. Sales influence and ability to overcome rejections and ask for sale knowing no negotiations are possible. Demonstrated competitive nature, strives on hard-charging, achievement oriented environment; Motivated by public performance metrics, peer comparison and increase performance standards. Multi-task through various tools / programs / system tools. Work with communication prompts, while focusing on the callers needs and communicate clearly and accurately processes and next steps. Stay up to date on product knowledge, policies, operating rules and business processes. Process information; with require job specialized knowledge. Work with strict protocols such as scripts, rigid schedules, repetition

Liberty National Life Insurance Company

Plano, Texas January 2010 to September 2010

AGENT Sell Life, Accidental Death, Mortgage Protection, Term, Group Term Life, Whole Life, Supplemental Health, and Medicare Supplement insurance in the Dallas/Fort Worth Metropolitan area.

ZYcom Surveillance

Dallas, Texas September 2008 to April 2009

VICE PRESIDENT OF SALES Serve as communication conduit between clients, managers, sales and marketing. Review and assist in create effective marketing plans and understand client specific needs. Manage all sales personnel and management in three states including Texas, Oklahoma and Louisiana to ensure achievement of annual revenue goal of $1,000,000. Assist in writing new business proposals and strategy engagements. Evaluate marketing results and make adjustments to marketing plans to ensure targets are successfully met weekly, monthly and quarterly. Share sales and marketing results to team/company on a regular basis. Ensure client satisfaction and swift problem resolution. Hire sales management based on selected tier and demonstrated sales and sales management experience for each region and state. Direct report to president and company owner.

TXU Energy

Dallas, Texas June 2008 to September 2008

SALES REPRESENTATIVE (Contract position) Provide sales and customer service to TXU customer base. Sell electricity service to small and medium size customers. Business to business sales on a daily basis to over 200 customer contacts per week.

Reliant Energy

Las Colinas, TexasJanuary 2008 to April 2008

ENERGY SALES REPRESENTATIVE (Contract position) Responsible for business to business sales of electricity on a daily basis. Call on small to medium sized business in an assigned territory. Achieve sales quota given by Reliant.

Countrywide Home Loans

Richardson, Texas August 2005 to November 2007

PRE-FORECLOSURE SPECIALIST II June 2007 to November 2007 Manage 300 500 portfolio of time sensitive loans per month.

LOAN SPECIALIST II January 2007 to June 2007 Process pipeline 40 60 loans per month

LOAN SPECIALIST I January 2006 to January 2007 Administer and process a small pipeline of 10 20 loans per month using VLF (Virtual Loan File).

MORTGAGE CONSULTANT August 2005 to January 2006 Developed and sustained consistent sub-prime sales volume.

MCI

Dallas, Texas January 2005 to June 2005

CUSTOMER ACCOUNT MANAGER II Market and maintain over 200-customer database. Maintain monthly sales quota of $3,500. Responsible for 75% new customer sales and 25% renewals within customer database. Familiar with higher end customer products such as PIP, Frame Relay, VOIP (Advantage), ATM, Voice and data requirements. Mastery of the following specialties under MCIs Center of Excellence program: Managed Network Services, IP VPN Dedicated Services, Local Services, IP VPN Remote Broadband Services, Managed WAN, Managed Email, Managed Security, Hosting Web based Services. Major accounts include Cedar Sinai Hospital, Dollar Tree Stores, Gehan Homes, Army Navy Reserves among top accounts.

STAFF CARE INC. /MHA Group

Dallas, Texas April 2004 to December 2004

MARKETING CONSULTANT Extensively market to over 12,000 clinics and hospitals in the Ohio and Iowa region. Responsible for marketing Primary Care and Internal Medicine subspecialties such as Internal Medicine, Urgent Care, Critical Care, Occupational Medicine, General Practice, Family Practice, Pediatrics, Gastroenterology, Cardiology, Pathology, Neurology, Radiation Oncology, Oncology/Hematology, Physical and Occupational Therapist.

BIRCH TELECOM/IONEX TELECOM Dallas, Texas March 2002 to March 2004

ACCOUNT EXECUTIVE Responsible for sales and marketing of Birch voice and data products. Monthly sales quota of $2000. Direct sales of VPN, DSL, Voice Over IP, local and long distance. Responsible for $1.4 million annual sales quota. Prepare customer proposals for Major, GEM, Enterprise, and Signature accounts. Maintain customer base of corporate, chain and multi-location accounts. Strong working knowledge of PRI, BRI, T-1s, frame relay, Voice Over IP, local LD. Met or exceeded monthly quota 2002. Achieved 102% of quota June 2002, resulting in over $34,000 in annual revenue. Achieved 200% of quota September 2002, resulting in over $100,000 in annual revenue. Salesperson of the Month September 2002. Most lines sold 120 September 2002. Achieved 132% of quota November 2002, resulting in approximately $78,000 in annual revenue. Salesperson of the Month November 2002. Most lines sold 80 November 2002.

COMPUTER FINANCIAL SERVICES

Dallas, Texas June 2001 to December 2001

DIRECTOR OF CORPORATE SALES / MARKETING Increase annual sales from less than $1,000,000. Direct report staff of one sales manager, office manager, telemarketers, outside sales representatives and independent contractors with and annual budget of over $300,000. Recruit, hire and train sales force. Review and monitor all sales activity and generate sales reports. Responsible for strategic marketing, project management, advertising, sales, planning and company promotions. Increase Computer Financial Services market presence in strategic vertical markets by 25%. Contract review of all proposals, RFPs, customer lease agreements and financing terms.

INTER-TEL TECHNOLOGIES, INC.

Dallas, Texas February2001 to June 2001

VOICE OVER INTERNET PROTOCOL SPECIALIST Working relationships with outside vendors such Lucent, Avaya, Nortel Networks, Sanoma, Netopia, Cisco, Sonicwall to provide telephone systems, routers, modems and other high-speed broadband equipment to customers. Familiar with PBX phone systems, ATM, SONET Ring technology, T-1s, Voice over DSL, HDSL, ADSL, SDSL and other xDSL products and services. Presented solutions client packetandTDMnetworks (ISP, LEC/CLEC, and IXCs). Effectively marketed VOIP solutions to customers. Sold and marketed Inter-Tels Axxess, Axxent, Interprise, Encore and IP telephone systems generating over $750,000 in revenue. Targeted and identified potential customers in the range of 40 - 250 telephone user markets. Provided solutions for call center, voice over IP, remote access, and voicemail applications.

CAPROCK COMMUNICATIONS

Dallas, Texas March 1999 to February 2001

ACCOUNT EXECUTIVE Salesman of the Month and Top Salesman in local lines sold and generating over $3500 in revenue. Sold Internet services such as E-mail, Domain Name, business ISDN with Dedicated IP Addresses, Web Hosting and employee programs. Knowledge of network technologies and applications ranging from voice and data including ATM, point-to-point, Frame Relay, T-1, ISDN, IP, DSL, VPN, web hosting, local services including Dedicated Access ISDN PRI, ISDN BRI and multi-line.

EDUCATION

Bachelor of Arts - Management, Stephen F. Austin State University Nacogdoches, Texas 1988

PROFESSIONAL ORGANIZATIONS

Lancaster Rotary Club - President Elect

National Sales Network Mentorship Committee

Tarrant County College Southwest Campus Student Advisory Committee

American Diabetes Association Co-Chairman Health and Wellness Committee

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