Manager Customer Service

Nana Yaa Boateng

Email: ********@********.***

Address:

City: Pittsburgh

State: PA

Zip: 15221

Country: USA

Phone: 724-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a challenging career opportunity that will fully utilize my professional experience and educational background. Service-focused professional and friendly team leader and player with a proven track record for building productive working relationships.

Educational Background:

High School Dipolma from Seton Hill University, Greensburg PA 1/2001 to 12/2007 (Business Administration)

High School Dipolma from University of Ghana, Greensburg PA 1/2001 to 12/2012

Job History / Details:

Executive Summary

Seeking a challenging career opportunity that will fully utilize my professional experience and educational background. Service-focused professional and friendly team leader and player with a proven track record for building productive working relationships.

Core Qualifications

Recruiting and Interviewing

Staff Training

Staff Development

Employee Scheduling

Labor Cost Controls

Inventory Control

Results-oriented

Cash handling accuracy

Complex problem solver

Calm under pressure

Reliable and punctual

Excellent written and oral communication skills

Fast Learner

Hard-worker

Interpersonal Skills

Consistent Leadership

MS Office

Customer service-oriented

POS systems

Flexible schedule

Adaptable

Professional Experience

February 2005 to Current

Steak-N-Shake Pittsburgh, PA

General Manager

Inspired and motivated management and associate staff to achieve their full potential through modeling, training, developing, coaching, and communicating company goals.

Improved the overall score for quality, service and cleanliness by eighty percent.

Responsible for all aspects of business included but not limited to hiring, labor, food cost, sales and forecasting, scheduling, discipline, cash handling and banking.

Coordinated with District Manager to implement company-wide mission and vision.

12/3/2012 12:00:00 AM

Restaurant Manager

Scheduled and directed staff in daily work assignments to maximize productivity.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Education

2007 Seton Hill University Greensburg, PA

MBA Business Administration

2005 University of Ghana Legon, Accra

Bachelor of Arts Psychology and Philosophy

References

Available upon request.

Contact this candidate