Customer Service Manager
Resume:
Danielle Snowden
Email: *********@********.***
Address: ** ****** ***** ****
City: Brush Creek
State: TN
Zip: 38547
Country: USA
Phone: 615-***-****
Skill Level: Senior
Salary Range: $65,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Danielle E. Snowden
"A Good Leader can't get too far ahead of his followers."
- Franklin D. Roosevelt
34 Luther Allen Lane
Brush Creek, TN 38547
*********@********.***
Objective:
I would like to obtain a position with a reputable company that allows me to use my skills; one that allows me to work with people daily as a team player, and stimulates me intellectually.
Employment History:
Current DEBS Entertainment - Owner/Operater
* Evaluated Failing businesses
* Trained Staff / Management
* Promotions/ Advertising
2011- 2012 Captain D`s Seafood Restaurant - GM
1717 Elm Hill Pike Nashville, TN 37210
* Daily operation of FOH/BOH
* Trained Employees/ Company Moral
* Promotions/ Advertising
* Customer Service
* Maintained Strict Corporate Inventory
* Produced Requested Sales as per my AD
* Produced Appropriate Labor as per my AD
1998 - 2011 King Arthur/ Tally Ho Entertainment - VP of Operations
5111 Genesee St. Buffalo, NY 14225
* Oversaw the day to day operation of 3 different locations
* Maintained all staff records and payroll
* Handled all fund raising and social events
* Maintained liquor cost at 27%
* Dealt with all employee and customers relations
* Created and implemented new ideas and concepts
* Coordinated talent and accommodations
2002 - 2004 Danie`s Original Q.S.R. - Owner
(Quick Service Restaurant)
855 Maple St Hornell, NY 14843
* Managed the front and back of the house
* Handled Payroll and timesheets
* Ordered food maintaining a 30% food cost
* Promoted daily specials and advertising
* Interacted with customers daily
1995 - 1998 Specialty Restaurants - Banquet Coordinator
2150 Bryant St. Denver, CO 80211
* Created social events for customers
* Involved in the setup and breakdown of each event
* Attended and handled all events in my portfolio
* Worked with and supervised employees for the events
* Handled all customer relations
* Promoted upcoming events
* Worked with major sports athletes
1993 - 1995 Ramada Inn/ Oliver's Restaurant - Hostess/Server
752 Horizon Drive Grand Junction, CO 81506
* Handled all room service orders
* Served and bussed all holidays and special events
* Assisted the kitchen with food preparation
* Organized nightly stations and staff
1993 - 1995 Just For Kids - Office Manager
2424 Highway 6 and 50 Grand Junction, CO 81505
* Ordered and kept inventory of supplies
* Program through DECA/ GJHS
* Created advertising and new ideas
* Responsible for time sheets and payroll
* Handled deposits and currency
Education:
1995 - 1998 CCD/Denver Business College - Business Admin.
1991 - 1995 Grand Junction High School
Awards/Certificates:
Current - Serv Safe Certified (2017) National Restaurant Association (93%)
Related Skills:
Throughout the years, I have worked my way up in each company by being promoted within. I feel that when in a leadership role, it is crucial to know all positions of the house. Work with each employee on your team. Each day is a learning experience. I have made a point to not only listen to my mentors, but my employees and customers as well.
References Available Upon Request.
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