Title:Network Support Engineer II

abpw6l@r.postjobfree.com

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: UT

ZIP:

CANDIDATE ID: 2921148

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 801-***-****

EMAIL: abpw6l@r.postjobfree.com

HOMEPAGE:

COMMENTS:

HOTTEST SKILLS: communication, cisco, engineer, microsoft, applet, ethernet, network

design, top secret, brand, product

REVISION: 08-SEP-02

RESUME:

NAME:

ADDRESS:

CITY: Midvale

STATE/PROVINCE: Utah

ZIP/POSTAL CODE: 84047

COUNTRY: US

EMAIL: Home: abpw6l@r.postjobfree.com

PHONE: Home: 801-***-****

CANDIDATE ID:

CITIZENSHIP: United States

Citizen or National

EDUCATION: N/A

EXPERIENCE: 6 Years

WILL RELOCATE: No

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: Experience:

HOMEPAGE:

COMMENTS:

HOTSKILLS:

Stephen E. Hildenbrand

91 West Plumtree Lane, Apt. 10B

- Midvale, Utah 84047

Telephone 801-***-****

- Email: abpw6l@r.postjobfree.com

EXPERIENCE

Hardware

9 Years IBM/Intel X.86/compatible computers

9 Years PC break / fix troubleshooting and configuration

7 Years Modem Communications

2 1/2 Years Cisco Systems 3600/2500/1600/1000/700 series routers

2 1/2 Years Cisco Systems Catalyst 3000/2900-XL/2820/1900 series switches

2 1/2 Years Cisco Systems Fast Hub 100/200/300 and HP 1500

Software

9 years MS /PC Dos 3.2 - 7.0

7 Years Microsoft Windows 3.X

5 Years Microsoft Office

3 1/2 Years Windows 95

2 1/2 Years Windows NT 4.0

2 1/2 Years Networking Design/Configuration

Network Protocols and Topologies

4 Years Ethernet

2 1/2 Years ISDN

1 1/2 Years Leased Line

1 1/2 Years Frame Relay

4 Years NetBEUI

2 1/2 Years TCP/IP

2 1/2 Years IPX

1 1/2 Years AppleTalk

2 1/2 Years RIP

1 1/2 Years EIGRP

1 1/2 Years IGRP

1 1/2 Years OSPF

EMPLOYMENT

Network Support Engineer II

Convergys Corp

- Network Support Operations, Salt Lake City, UT 1997 - Present

* Provide network design assistance

* Configure and troubleshoot customer routers and switches

* Duplicate customer issues with routers and switches in a lab environment

* Received Bronze and Silver Bingo Awards from for superior customer support

* Received Contractor of the Quarter Award for FY98-Q4

Technical Support Engineer

Convergys Corp

- Software Support Division, Heathrow, FL 1993 - 1997

* Provide support solutions to end users of leading software packages and

hardware products

* Troubleshoot software and hardware errors and installation issues for end

users

* Specialized in business applications and 2D/3D graphics applications

* Built, installed and maintained Windows3.1/95 client systems

* Technical lead and liaison for several major accounts for which we were the

outsource support

Data Communications Specialist - w/Top Secret, SBI Clearance

United States Army - various national and international locations

1985 - 1993

* Data Communications Center Manager for secure digital satellite

communication systems facility

* Assistant Training Manager for a 327-person communications company

* Assistant Security Manager controlling dissemination of classified

communications security materials

* Data Communications Center Operator in support of White House operations

* Received Army Commendation Medal and Army Achievement Medals for outstanding

service and performance

REFERENCES

Furnished upon request

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