Customer Service Manager

Heather Allen

Email: ********@***************.***

Address:

City: Saint George

State: UT

Zip: 84770

Country: USA

Phone: 435-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

In school, I studied psychology with the goal of professionally using my natural ability to serve others. I am now able to pursue that goal.

Educational Background:

High School Dipolma from Pepperdine University, Malibu CA 1/2001 to 4/1992 (Psychology/Child Development)

Job History / Details:

Summary

I desire to go back to my first love - helping people. My experience managing a retail liquor store for the State of Utah gave me ample opportunity to help others by listening, encouraging and giving references to the many rehabilitation opportunities available.

Highlights

Able to work independently and as a member of a team

Able to participate in multidisciplinary team approach

Ability to maintain accurate client records

Excellent relationship building skills

Comfortable with diverse populations

Excellent oral, and written communication skills

Proficiency with Windows and Microsoft applications

Experience

July 1997 to Current

Panguitch Package Agency Panguitch, Utah

Retail Manager

Define strategy and business plan. Increase profits by developing, initiating, and managing an excellent customer service program.

Accounting, ordering, employee scheduling and payroll, accounts payable and staying apprised of legislative changes.

Manage transactions, cash, deposits and inventory balances accurately. Compile monthly monetary and inventory reports. Accurately manage receiving and outgoing customer orders.

Guarantee positive customer experiences and resolve all customer complaints.

January 1994 to August 1997

Southwest Center Panguitch, UT

Family Preservation Coordinator for Garfield County

This position started as a secretarial position. Then I became the Drug and Alcohol Prevention Specialist for Garfield County. Finally, I worked under a grant for family preservation providing wrap-around services for all the communities in Garfield county.

Supervisor of three family preservation specialists.

Education

Pepperdine University Malibu, California

Bachelor of Arts Psychology

Affiliations

Alpha Gamma Sigma Honor Society

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