John Gwilliam

Email: abpw68@r.postjobfree.com

Address: **** **** ******

City: Lubbock

State: TX

Zip: 79414

Country: USA

Phone: 940-***-****

Skill Level: Management

Salary Range: $110,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

902 E. London JOHN GWILLIAM 940-***-****

Bowie, TX 76230 PT, MHA, CWS abpw68@r.postjobfree.com

HEALTHCARE ADMINISTRATOR

Acute Care/Customer Service/Rehabilitation Services

* Results driven healthcare professional with over ten years experience in healthcare management with a primary focus in rehabilitative and physical therapy services. Demonstrated ability to use interpersonal skills to resolve problems and gain positive feedback.

* Top Performer whose leadership and integrity is known throughout the organization. Recognized for driving performance and program development/improvement, resulting in expanded clinical services and improved financial outcomes.

* History of repeated success in program development resulting in increased customer satisfaction, improved employee morale and expanded clinical services.

* Visible community leader active in community affairs and education of local public. Maintains solid relationships with local providers with positive reputation with community members.

AREAS OF EXPERTISE

* Decision making & Problem Solving Customer Service/Satisfaction

* Program Development & Implementation Staff Development & Training

* Marketing/Physician Relations Quality Improvement

* Leadership & Supervision Physical Space Remodeling

* Budgeting & Financial Reporting Crisis Resolution

* Multidisciplinary Coordination Multiple service line operations

CAREER PROGRESSION

Bowie Memorial Hospital - Bowie, TX

Non-profit rural acute care facility providing acute care and sub acute care to 25,000 county residents.

Director of Rehabilitation, August 2009 to present

Promoted to manage and increase efficiency across multiple departments, including physical therapy, speech therapy, cardiac and pulmonary rehab and outpatient diabetes education. Responsible for daily operations of all departments. Setting and maintaining budgets for all rehabilitation departments. Supervision of 12 FTE`s. Coordinator of rehabilitative services for marketing, quality and performance initiatives.

Highlights of achievements:

* Creation and implementation of grass roots customer service initiative based on Studer principles.

* Information and marketing coordinator for proposal of a hospital tax district.

* Increased profitability of diabetes education program within 3 months by 20%.

* Annual Net Revenue increase of 5-8% for Physical Therapy Department.

* Reduced Full Time staff by 20% due to increased efficiencies with documentation and scheduling.

* Provide leadership across multiple service lines and programs.

* Ability to multitask and manage multiple programs.

* Continued 50% caseload for physical therapy patients.

Summit Professional Education - Nashville, Tennessee

Continuing education and training company

Faculty Member, July 2012 - present

Development and instructions of continuing education course on Fall Prevention and Balance. Responsible for teaching a 6-hour course targeted for physical therapists and assistants, occupational therapists and assistants, and nursing staff. Average teaching assignment of 3 days per month.

JOHN GWILLIAM Resume * Page 2

Bowie Memorial Hospital - Bowie, TX

Non-profit rural acute care facility providing acute care and sub acute care to 25,000 county residents.

Director of Physical Therapy, August 2002 to 2009

Recruited to manage and provide direct physical therapy services across multiple service lines including outpatient, inpatient/sub-acute care and home health services. Responsible for daily patient care and direct supervision of a five-person team. Co-coordinator of rehabilitative services for marketing, quality and performance initiatives. Highlights of achievements:

* Creation of new documentation standards for all service lines to increase compliance and productivity.

* Development and implementation of sports medicine program.

* Development and implementation of WorkSTEPS program.

* Organizational leader for hospital wound care services; creation and implementation of new wound care protocols and documentation for hospital system.

* Creation and coordination of annual employee wellness/fitness challenge.

* Creation of new customer service standards and behaviors based on an a grass roots approach

RehabWorks, Bowie, TX

Contract company providing therapy services to long term and acute care facilities.

Senior Physical Therapist, January 2002 - August 2002

Employed to provide direct patient care of geriatric clients in two long-term care facilities. Responsible for all initial patient evaluations, coordination of physical therapy care including supervision of two physical therapy assistants. Highlights of achievements:

* Team leader in fall prevention and development of screening tool for nursing staff.

* Training of nursing staff on transfer techniques and back safety.

EDUCATION/CERTIFICATIONS

MIDWESTERN STATE UNIVERSITY, SCHOOL OF HEALTH & PUBLIC ADMINISTRATION - Wichita Falls, TX

Master of Healthcare Administration, May 2008

File Paper: Preventing Falls: Are we heading in the right direction

TEXAS TECH UNIVERSITY, SCHOOL OF ALLIED HEALTH, Lubbock, TX

Master of Physical Therapy, May 2001

Thesis: Correlational Comparison of Functional Reach Test and Clinical Test of Sensory Integration and Balance (CTSIB) in Assessing Balance.

TEXAS WOMAN`S UNIVERSITY, Denton, TX

Bachelor of Kinesiology, May 1998

AMERICAN ACADEMY OF WOUND MANAGEMENT

Certified Wound Specialist, April 2006

PROFESSIONAL MEMBERSHIPS

* American College of Healthcare Executives, 2008 to 2010

* American Physical Therapy Association, 1999 to Present

* Texas Physical Therapy Association, 1999 to Present

* American Academy of Wound Management, 2006 to Present

COMMUNITY INVOLVMENT

Team Jamie, Captain for running push team, April 2012 - present

Volunteer Fire Fighter, City of Bowie Fire Department, May 2009 - present

Varsity Team Leader, BSA Unit 94, Decatur, Texas, August 2010-August 2011

Advisory Board, Bowie Memorial Diabetes Management Program, 2008 to Present

Advisory Board, Bowie Home Health and Hospice, 2002 to Present

Assistant Scoutmaster, BSA Troop 94, Decatur, Texas, 2006-2007

Relay for Life, Team Captain/Committee member, 2005-2006

LANGUAGES

Spanish: Read, write and speak - fluent

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