Customer Service Data Entry

Sheila Welch

Email: abpw5v@r.postjobfree.com

Address:

City: Old Hickory

State: TN

Zip: 37138

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Specialist with key strengths in problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting. Strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a general office setting.Technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires position in a general office setting where skills can be put to use.

Educational Background:

High School Dipolma from Hume Fogg Technical School, Nashville TN 1/2001 to 6/1973 (Accounting/Clerical)

Job History / Details:

Summary

Specialist with key strengths in problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting. Strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a general office setting.Technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires position in a general office setting where skills can be put to use.

Experience

November 2012 to 11/26/2012 12:00:00 AM

Benefits Communications Inc/Aerotek Nashville, Tennessee

Benefits Counselor

Collected customer information and process changes to benefits enrollment exceeding customer satisfaction goals.Provide accurate and appropriate information in response to customer inquiries.Demonstrate mastery of customer service call script within specified time frames.Address customer service inquiries in a timely and accurate fashion.

July 2012 to August 2012

Nashville School of Ballet/Accountemps Nashville, Tennessee

School Office Clerk

Established positive relationships with students, parents, colleagues and administrators.Provided support for School Administrator in managing operation work flow.Enroll students in proper class according to age and experience in dance. Processed payments to accounts for existing students and new students. Sent cash, checks, and credit card payments to accounting for deposit to school account. Organized and updated class role for teachers for classes each week. Answer questions about classes via phone and in person. Assist School Administrator with recitals.

March 2012 to June 2012

Mt. Zion Baptist Church Nashville, Tennessee

Data Entry Clerk

Entered member transaction data into Shelby accounting software from church services, online and ACH. Prepare report of journal entries and prepared transaction data for storage logging storage boxes for easy retrieval. Maintained confidentiality of records and client information.

October 2009 to January 2012

First Insurance Group Lebanon, Tennessee

Customer Service Clerk

Recommended and helped customers select policies based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Acted as a liaison between

company and insured.Quoted prices, credit terms and other bid specifications.Responded to all customer inquiries in a timely manner.Handled extremely heavy flow of paperwork.Processed payments on accounts when new policy written.Answered questions via telephone and walk in business.

March 2006 to August 2009

Suntrust Bank Lebanon, Tennessee

Assistant Branch Manager

Opened new customer accounts, including checking, savings and lines of credit.Managed opening and closing times for the main branch.Processed sales referrals and promoted bank services and products, resulting in branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Loaded consumer loan applications into the GUI loan processing program.Assisted Branch Manager in daily operations of branch. Assisted tellers and customer service representative in balancing issues. Process transactions for customers in a timely fashion. Continued education on current banking products and services to maintain Life and Health license.

January 2000 to March 2006

Suntrust Bank/National Bank of Commerce Lebanon, Tennessee

Customer Service Representative

Processed sales referrals and promoted bank services and products, resulting in branch sales increase.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Loaded consumer loan applications into the GUI loan processing program. Process customer transaction in timely fashion. Delivered prompt, accurate and excellent customer service.

Education

Hume Fogg Technical School Nashville, Tennessee

Accounting/Clerical

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