Customer Service Manager

.

Yanira

OlmedaSociology

YANIRA OLMEDA

**** *. *** **. * A22 * Tampa, Florida 33611

(h) 813-***-**** * (c) 813-***-**** * abpw4w@r.postjobfree.com

Sociology

QUALIFICATION SUMMARY

Bilingual (fluent in English and Spanish). Has very good understanding of the judicial process, and has entry level experience in the field of criminology. Has successfully completed post-secondary studies in criminology, which also include studies in social work, psychology, and counseling. A highly organized and detail-oriented professional. Communicates discreetly when communicating with and handling individuals private information. Uses good judgment and has strong analytical and decision-making skills. Dedicated and focused; able to prioritize and complete concurrent tasks and follow through to achieve desired results. Adapts quickly to new environments and maximizes every opportunity to learn new tasks. Has excellent customer service, interpersonal, verbal and written communication skills. Able to establish and grow positive relationships with persons at all organizational levels and is able to perform well in both individual and team-based settings.

Has excellent working knowledge of Windows 7, and Microsoft Professional Office Suite and is a quick study in learning other programs and computer based tasks.

CORE COMPETENCIES

Office Management * Document Creation * Training Language Translation * Records Management * Data Processing Transcription * Filing * Appointment Scheduling

PROFESSIONAL EXPERIENCE

Dr. M Paul Nestor General Dentistry, Tampa, FL

Office Manager January 1999 - Present

Translates language and serves as liaison between doctors and patients.

Has Eight years of experience in a professional office environment providing office management, leadership, support, and services to two doctors and approximately 5,000 active patients. Conducts patient screening and utilizes a database for scheduling and tracking progress of patients ensuring that all health objectives are being met. Processes and creates documents.

Provides transcription of dictation from Doctors, and also performs the duties of copying, filing, mailing and answering phones as needed. Updates and manages patients records. Trains new office personnel.

Promotes compliance with all government policies, procedures and regulations, including the Health Insurance and Portability and Accountability Act (HIPAA) which protects the privacy of patients information. Performs other miscellaneous job-related duties as assigned.

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YANIRA OLMEDA * Page 2

PROFESSIONAL EXPERIENCE CONTINUED

EDUCATION

Bachelor of Arts, Criminology (2006)

UNIVERSITY OF SOUTH FLORIDA, Tampa, FL

LANGUAGES

English

Spanish (secondary)

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