Customer Service Sales

Brittni Jones

Email: ********@*****-********.***

Address:

City: Macon

State: GA

Zip: 31216

Country: USA

Phone: 478-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 7 years client interface experience. Enthusiastic customer service/account representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Personable and responsible cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Rutland High School, Macon GA 1/2001 to 5/2008 (College Prep)

High School Dipolma from Macon State College, Macon GA 1/2001 to 11/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 7 years client interface experience. Enthusiastic customer service/account representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Personable and responsible cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Fast and strong learner

Proficient in customer service

Adaptive team worker

Fast paced

Active listening skills

Courteous demeanor

Opening/closing procedures

Seasoned in conflict resolution

Strong organizational skills

Energetic work attitude

Large cash/check deposits expert

Top sales performer

Customer service expert

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a high rate, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

August 2011 to November 2012

Robins Federal Credit Union Macon, GA

Back Up Lead Teller

Excelled in exceeding daily product point goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing teller duties, product assistance and nightly work. Resolved product/policy issues and shared benefits of new technology. Processed and issued money orders for customers.Guaranteed positive customer experiences and resolved all customer complaints.

July 2010 to August 2011

Designer Tan LLC Macon, GA

Store Manager

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained several new employees. Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing customer service duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.

October 2009 to December 2010

The Barnes House Macon, GA

Customer Service Specialist

Generated leads for new sales through telephone and email contact with customers.Took special orders in person and over the phone to generate additional revenue. Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Regularly sought opportunities to up sell and add on additional merchandise.Assisted customers in finding out-of-stock items.

July 2007 to February 2008

Linens N Things Macon, GA

Customer Service/Sales Specialist

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.

October 2005 to July 2007

Kroger Co Macon, GA

Customer Service Supervisor

Guaranteed positive customer experiences and resolved all customer complaints.Assisted customers with store and product complaints.Worked as a team member performing cashier duties, product assistance and cleaning.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Educational Background

2008 Rutland High School Macon, GA

High School Diploma College Prep

Macon State College Macon, GA

Undecided

Coursework in Business, Marketing and Communications. 3.5 GPA Average

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