Management Customer Service
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Title:Intermediate Systems Analyst
***********@********.***
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NAME: ALAN MILLER
ADDRESS:
CITY: Collegeville
STATE/PROVINCE: PA
ZIP/POSTAL CODE: 19426
COUNTRY: USA
EMAIL: ***********@********.***
PHONE: 817-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
ALAN MILLER
***********@********.***
OVERVIEW
Project Management/Lead experience
Full System Development Life Cycle (SDLC) experience
Programming Languages:SQL, HTML, Visual Basic
Business Intelligence Tools:Cognos Impromptu, Cognos
PowerPlay; Lotus Notes
Software:MS Project, Access, Word, Excel, PowerPoint;
System Architect, Visio
Hardware:PC, AS/400, Mainframe
PROFESSIONAL EXPERIENCE
Consulting Experience
InfoEcho Deliver Value! Team
Responsible for refining and documenting the development methodology,
Deliver
Value!SM, used by the consultants at InfoEcho.
Sr. Systems Analyst (Client-Transamerica Real Estate Information
Companies
(Oct 99
- Mar 00
)
Responsible for defining and documenting functional requirements
specifically for
screen, report, and batch specifications. Wrote technical
specifications for business
reporting to be developed by programmers via Mainframe or AS/400.
Design
specifications were developed utilizing Lotus Notes.
Responsible for conducting business owner/technical personnel
interviews while detailing system design specifications and
components.
Participated in the development of the system with emphasis on
the formatting of input/output data sources and the accuracy of
managerial reports.
Responsible for reviewing the development of system
requirements and report design specifications.
Tandy Information Services
- Fort Worth, TX (Oct 98 - Aug 99)
Intermediate Systems Analyst
Responsible for business process modeling, defining and documenting
functional
requirements, participating in development of conversion plans and
procedures, and
development and implementation of test plans for the Business,
Accounting, Banking,
and Logistics departments. Wrote technical specifications for business
reporting to be
developed by programmers utilizing C or Cognos. Design specifications
were
developed using in-house MS Word templates.
Mentored site Cognos Administrator during the implementation of
Cognos Impromptu.
Designed Cognos Impromptu catalogs and made recommendations for
database joins.
Designed standards for all report writing and documentation for
use by all project team members.
Analyzed current business reports and eliminated over 80% of
all reports by designing more concise managerial reports.
Pinnacle Brands, Inc
. - Dallas, TX (Jul 93 - Oct 98)
Business Analyst / Returns Manager
Responsible for business process modeling, defining/documenting
functional
requirements, participating in the development of conversion
plans/procedures/development/implementation of test plans for the
Sales, Credit,
Finance, Logistics, and Customer Service departments. Specifications
developed using
Lotus Notes.
Performed duties as Project Lead during conversions from a
SYS/36 environment to an AS/400 environment then to an Oracle
environment. Coordinated meetings between business owners and
technical staff in order to detail system requirements and
assisted in the development of testing plans. Coordinated
meeting with business partners/vendors to ensure timely receipt
of deliverables so that essential timelines were met.
Designed/conducted training for users/management.
Performed duties as the site Cognos Administrator - designed
Cognos Impromptu catalogs, set user security access,
established database joins with the Oracle data tables, and
developed business essential reports.
Developed/Managed Returns department for nationwide returns
management.
TRC Temporary Services
- Dallas, TX (Apr 92 - Jun 93)
Computer Systems Technician
Integrated/maintained client-server systems and installed various PC
hardware and
software. Provided assistance in Novell and TCP/IP
setups/installations.
Assisted in the implementation and maintenance of user help
desks.
Instituted installation procedures that greatly increased the
amount of completed computer setups and installations that
resulted in the completion of all work orders either on time or
ahead of schedule.
Haverty's Furniture Co
. - Dallas, TX (Sep 91 - Mar 92)
Office Manager
Managed/trained nine office personnel on new order entry/inventory
management
office systems.
Conducted personnel reviews and made recommendations for the
management and disposition of office personnel.
U.S. Army Reserves - FEMA
- Denton, TX (Aug 91 - Sep 94)
Site Trainer
/ Telecommunication Center Operations
Assisted in the management of telecommunications support with the
Federal
Emergency Management Agency during natural disasters.
Assisted in the development of disaster planning and recovery
systems/processes.
Performed duties as the site trainer for the Army and Air Force
Logistical Database.
Trained all telecommunications personnel on the usage of the
Management Data Query System (SQL).
U.S. Army
- South Korea (Sep 88 - Aug 91)
Research Analyst
/ Telecommunication Center Operations
Researched and developed new management tactics within a highly
secured
international telecommunications center.
Analyzed and disseminated all statistical analysis reports to
the National Security Agency.
Evaluated/trained all telecommunications personnel on scheduled
and on an as-needed basis.
Converted all manual reporting systems over to a Dbase III-Plus
data-entry format.
Fully automated all statistical reports for full
integration/transmission via the Automatic Digital Network.
EDUCATIONAL BACKGROUND
Bachelor of Science
- Information Systems Management
University of Texas
at Arlington, Arlington, TX
Computer Information Systems
DeVry Institute of Technology,
Irving, TX (Transferred to the
University of Texas
at
Arlington)
Management Information Systems
University of Maryland
(Asian Division), South Korea
Technical Coursework taken during active-duty military service
Honor Graduate - Telecommunications Center Management
U.S. Army Signal Corps, FT
. Gordon, GA
n
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