Customer Service Sales

Kenneth Hammond

Email: ********@***************.***

Address:

City: Lakewood

State: NY

Zip: 14750

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experience working in diverse customer service oriented settings. Highly enthusiastic customer service professional with twelve plus years client interface experience. Dedicated and quick learning professional attitude with hands on experience dealing in many situations with the day-to-day business activities while supporting the customers daily needs for prompt, accurate delivery for all requirements. Reliable Customer Service Management with extensive track record in demanding sales and account management environments. Keen ability to multi-task and accomplish established goals. Efficient in working independently and establishing immediate connection with co-workers. Ensure dedication in delivering courteous service to the customer and to reaching the goals of the company. Well organized and highly productive professional. Ten years experience in business ownership/management performing all functions related to operating and owning a small gas station, convenience store, automobile used car lot and service bay lube shop. Supervised up to four employees including hiring, training and terminating employees. Prepared and issued payroll checks. Processed all daily receipts, maintained fuel logs and paperwork for every aspect of the business. Cashed out sales transactions and provided excellent customer service to ensure success of my business.

Educational Background:

High School Dipolma from Southwestern Central School, West Ellicott NY 1/2001 to 6/1981 (Mechanical Drawing and Science)

High School Dipolma from Buffalo Tractor-Trailer Institute, West Ellicott NY 1/2001 to 11/2012

Job History / Details:

Career Overview

Experience working in diverse customer service oriented settings. Highly enthusiastic customer service professional with twelve plus years client interface experience. Dedicated and quick learning professional attitude with hands on experience dealing in many situations with the day-to-day business activities while supporting the customers daily needs for prompt, accurate delivery for all requirements. Reliable Customer Service Management with extensive track record in demanding sales and account management environments. Keen ability to multi-task and accomplish established goals. Efficient in working independently and establishing immediate connection with co-workers. Ensure dedication in delivering courteous service to the customer and to reaching the goals of the company. Well organized and highly productive professional. Ten years experience in business ownership/management performing all functions related to operating and owning a small gas station, convenience store, automobile used car lot and service bay lube shop. Supervised up to four employees including hiring, training and terminating employees. Prepared and issued payroll checks. Processed all daily receipts, maintained fuel logs and paperwork for every aspect of the business. Cashed out sales transactions and provided excellent customer service to ensure success of my business.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Top sales performer

Customer service expert

Communicate clear and measurable goals, work to achieve them and hold myself accountable for outcomes

Going above and beyond to help others

Creative problem solving

Microsoft PowerPoint

Microsoft Word

Microsoft Internet Explorer

Strong desire to succeed

Willingness to work with others to meet common goals

Having a sense of urgency in customer interactions

Engaging in friendly, good natured interactions with customers and co-workers

Accomplishments

Sales

Consistently generate additional revenue through skilled sales techniques.

Increased the parts department from gross sales of $335,000 to $710,000 yearly.

Successfully maintain an on-line Ebay account that includes sales and customer satisfaction ratings close to 100 percentage on over 1400 transactions.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Completed Handling Hot Topics with a Calming Effect course at JCC.

Work Experience

August 2012 to Current

Dunn Tire Jamestown, NY

Assistant Manager

Prepare and sell a broad range of customized merchandise to individuals and commercial accounts. Design and suggest new display ideas to improve accessibility to merchandise, which increases current sales levels to meet and exceed monthly target sales and forecast goals Enforce all policies of the 5S and Mission: World Class Programs on a daily basis. Successfully interact with customers and retail suppliers to expedite orders. Attend Manager's meetings to reestablish directives and company goals/targets pertaining to the business. In the Manager's absence, ensure, maintain and direct all functions of the daily activity as it relates to running a retail business from open to close.

April 2012 to August 2012

SevereClean Ultrasonics Jamestown, NY

Salesperson Ultrasonic Cleaning Equipment

Assisted customers by supplying them with information to make educated choices on the cleaning process and equipment needed to achieve the level of cleanliness for each customers application. Studied reports and data to expand knowledge of ultrasonic cleaning industry and various products. Made phone calls, sent emails and brochures to prospect for new business and followed-up inquiries to assure customer satisfaction.

January 2000 to April 2012

Cleaning Technologies Group Jamestown, NY

Aftermarket Parts Sales Manager

Fully support customers that need parts for their systems or subsystems. Develop relationships with all customers during machine runoff and promote spare parts sales. Create and distribute spare parts list for customers to purchase and order from. Generate an annual sales plan, create sales reports and analysis as directed. Travel to Corporate Headquarters in Cincinnati, as needed, for various seminars and sales meetings. Participate in marketing efforts to further increased parts sales. Research parts and material needed, formulate price, submit to customer and process through CRM and ERP systems. Expedite material after it is ordered. Maintain communications with Manufacturing Supervisors, Engineers and Sales Department to review status of the custom or special parts orders on the floor. Directly report to the President of the company. Coordinate order-processing procedures from beginning to end. Ship orders out of the ERP system, mail invoices and receive invoices from vendors. Scan and file job folders. Follow-up on collections working directly with the accounting department.

Educational Background

Southwestern Central School West Ellicott, NY

High School Diploma Mechanical Drawing and Science

Buffalo Tractor-Trailer Institute Hamburg, NY

Received a Class "B" license with Haz Mat and air brake endorsement. Maintained a 97.7 percentage class average.

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