Manager Customer Service

-->, Sr.

**@*****.***

Objective: Seeking an entry level administrative post that employs my organizational, computer and customer service skills.Key

Qualifications:

Ten years of managerial and organizational experience.

Excellent interpersonal communication skills.

Computer skills (e.g., SAP; Microsoft Office 2003 Word, Excel, PowerPoint, Outlook, Access, Publisher; WordPerfect 11; Quattro Pro; AutoCAD 2004-06; and Architectural Desktop 2006).

History of working independently and cooperatively to institute creative improvements.Experience: New Land Industries, Inc. Murfreesboro,

Marketing and Sales Associate/Training Manager May 2010 - July 2010

First point of contact with customers.

Marketing duties of promoting self and company.

Responsible for handling negotiations with customers and obtaining commitment to repair automobile windshield.

Responsible for handling negotiations with insurance companies and obtaining claim/referral numbers for work orders.

Performed repair of chips and cracks in automobile windshield.

Recruited and trained new employees. Goss Suzuki of Rivergate

Sales Associate Oct. 2009 - May 2010

First point of contact with customers.

Responsible for handling negotiations with customers and obtaining commitment to purchase vehicle.

Marketing duties of promoting self as auto salesperson and company as auto sales organization. Unicor Estill, SC

Vehicle Up-fit Coordinator Feb. 2008 - Aug. 2009

Coordinated and supervised production work of over 30 employees.

Organized and monitored in-time purchasing of raw material.

Implemented changes in production practices which improved efficiency.

Prepared production schedules and progress reports for supervisors and customers.

Provided assistance relating to computer hardware and software operations to co-employees. USP McCreary Pine Knot, KY

Vocational Training Tutor 2004 - 2007

Structured and taught course curriculums for classes such as Computer Literacy, AutoCAD, Basic Blueprint Reading, and Microsoft Office 2003.

Designed and maintained student performance spreadsheets. FCI Manchester Manchester, KY

Administrative Assistant 2002 - 2004

Provided assistance in legal research and brief writing.

Prepared payroll.

Administered safety talks concerning on job safety.

Performed yearly and bi-yearly auditing of law library inventory. It's Time Auto Detailing

Co-Owner / Co-Manager 1999 - 2001

Was instrumental in buy-out of previous business, organization of partnership structure, and reorganization of company operations.

Reduced expenses and improved inventory utilization.

Directed marketing strategy including advertising policies and promotional events.

Supervised three employees including determination of salaries and work schedules. Magic Motors

Co-Owner / Co-Manager 1998 - 1999

Organized start-up venture (e.g., partnership structure, analyzation of financial needs, acquisition of financing resources, and formulation of company policies and practices.

Handled negotiations with customers, government agencies, and private organizations.

Managed debt and asset activity.Accreditations:

Scored 18% above the national average on AutoCAD test administered through the National Occupational Competency Testing Institute (NOCTI).Education: McGavock Comprehensive High School

Diploma 1992

Graduated; B- average in advanced placement classes while working 25-30 hours a week.Languages:

Spanish Currently learning.References: Available upon request

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