Project Manager Medical

ERICA M CORTES

Email: abpw1k@r.postjobfree.com

Address:

City: Brooklyn

State: NY

Zip: 11233

Country: USA

Phone: 646-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front and back-of- house operations. Proven ability to cut costs and decrease staff turnover through innovative management techniques, cultivating a culture of excellence. Organized and diligent, with excellent written, oral and interpersonal communication skills, remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Educational Background:

High School Dipolma from Baruch College, Zicklin Business School, New York NY 1/2001 to 6/2009 (Health Care Administration)

High School Dipolma from, New York NY 1/2001 to 11/2012

High School Dipolma from Cornell University; College of Architecture, Art &, New York NY 1/2001 to 11/2012

Job History / Details:

Executive Summary

Accomplished Manager with extensive experience in front and back-of- house operations. Proven ability to cut costs and decrease staff turnover through innovative management techniques, cultivating a culture of excellence. Organized and diligent, with excellent written, oral and interpersonal communication skills, remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Core Qualifications

Operations/Change management

Staff training and development

Policy/program development

Sound judgment

Proven patience and self-discipline

Conflict resolution

Professional Experience

January 2012 to Current

Ranawat Orthopaedic Center (ROC) - Hospital for Special Surgery New York, New York

Practice Manager/Health Management Consultant

Expertly planned, coordinated, organized and directed all operations of the Ranawat Orthpaedic Center

Directed the selection, hiring, training and development of all staff

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Managed the Academic Visitor Observations and Ranawat Orthopaedic Research Foundation Fellowship.

Served as liaison between hospital management, clinical staff and the community, notable for pre-project operations survey for Optum CareTracker EHR implementation and billing procedure analysis

Jumped in to fill gaps for when necessary.

July 2010 to October 2011

Beth Israel Medical Center New York, New York

Practice Manager, Department of Orthopedics and Sports Medicine

Administered, directed and coordinated the daily activities of 20 employees and 8 surgical practices

Carefully selected, hired, developed and retrained staff

Monitored physician/staff compliance for mandatory institutional and Joint Commission trainings

Instituted new co-payment documentation and reconciliation process to ensure accurate and timely deposits to eliminate loss of revenue

Initiated Quality Improvement Projects analyzing Patient Access to improve Patient Satisfaction and to increase operational efficiency

Managed department preparation and staff education for Fall 2011 Joint Commission Survey

Project Manager for implementation of eClinical Works electronic health record.

November 2009 to April 2010

Weill Medical College of Cornell University - NY Hospital New York, NY

Practice Supervisor, Division of Vascular Surgery

Managed all clinical practice activities for Division of Vascular Surgery

Established procedures for the billing and collection of ambulatory clinical services

Managed the operations of all research and clinical trials conducted by the division

Supervised the optimization of EPIC EHR implementation for the department.

January 2009 to November 2009

Memorial Sloan Kettering Cancer Center New York, NY

Administrative Coordinator, Division of General Surgical Oncology

Administered, directed and coordinated the daily activities of 30 employees for three surgical services

Responsible for the hiring, training and development of all administrative staff

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Managed physician/staff compliance for mandatory institutional and Joint Commission regulations

Analyzed monthly surgical billing reports for discrepancies between expected vs actual procedures billed

Lead department quality improvement projects in Physician Hand Hygiene, increasing compliance to 98 percentage

Created staff training modules in collaboration with the POA Supervisory Advisory Committee and POA Career Development Workgroup

April 2007 to January 2009

Memorial Sloan Kettering Cancer Center New York, NY

Research Data Coordinator, Gynecology Oncology Service

Recruited, trained and supervised Research Study Assistants (RSAs) for the Gynecology Service

Managed all day to day functions and responsibilities for research staff

Created new educational and career development programs: Professionalism in the Workplace, Research Study Assistant/Physician Office Assistant Exchange Program, Research Programs Mentorship

Lead selection, migration, & execution of new department research database (CAISIS) & development of new EMR documentation

Mentored RSA staff regarding institutional career development

Performed regular quality and data integrity audits of service protocols

Managed quarterly audits of departmental studies and bi-annual audits of GOG affiliate sites

Continuously educated clinical and research staff regarding all protocol specific procedures

Conducted regular staff meetings to ensure adherence to quality standards and Good Clinical Practice (GCP) guidelines

January 2005 to April 2007

Weill Medical College of Cornell University - New York Presbyterian Hospital New York, NY

Administrator, Roberts Inflammatory Bowel Disease (IBD) Center

Managed all administrative, clinical and research aspects of the Inflammatory Bowel Disease (IBD) Center

Developed Policies and Procedures Manual outlining training procedures and office functions

Analyzed and reviewed current operations, P&L, and physician productivity

Formulated economic/financial strategies for the IBD Center in collaboration with the Administrators of the Department of Medicine and the Division of Gastroenterology and Hepatology

Created and implemented new teaching programs & clinical rotations for fellows, residents, and medical students

Planned and executed medical update dinner programs for the DDW and AGA conferences

Coordinated monthly interdisciplinary research meetings

Cultivated donor relationships and corporate sponsorship to support the Center's educational programs and clinical and translational research

Project Manager for architectural design, selection of all all interiors, biomedical, IT equipment planning & the physical move, implementation of EPIC electronic health record, and 5-year Capital growth plan

October 2002 to December 2004

Weill Medical College of Cornell University - New York Presbyterian Hospital New York, NY

Senior Medical Secretary, Roberts Center for inflammatory Bowel Disease

Managed the daily operations & responsible for training and supervision of administrative and technical staff

Maintained physician schedule; including all patient appointments, meetings, medical conferences and travel

Obtained Prior Authorization for inpatient/outpatient procedures and specialty prescriptions

Mediated health insurance appeals and issues of reimbursement for patients

Ensured adherence to billing compliance regulations

Edited all medical transcriptions, including consultation letters and medical reports

June 2000 to February 2002

Memorial Sloan Kettering Cancer Center New York, NY

Session Assistant, Gastrointestinal Medical & Surgical Oncology Services

Directed, analyzed and maintained organization of clinic operations

Analyzed physicians' clinic lists to ensure proper scheduling

Coordinated submission of patient pathology, diagnostic films and clinic specimens for analysis

Completed and submitted Physician Clinic Bills and Technical Charge Tickets

Served as trainer and mentor for incoming administrative staff

Participated in weekly Clinical Planning Meetings and biweekly Clinical Practice Supervisory Team Meetings

Education

2009 Baruch College, Zicklin Business School New York, NY

Master's of Business Administration Health Care Administration,

2000 Cornell University; College of Architecture, Art & Planning Ithaca, NY

Bachelor of Science Degree Urban and Regional Studies

Affiliations

SoulSIS, Inc.; Board Member; Director of Operations and Logistics

Advocacy for Patients with Chronic Illness, Inc.; Board Member * President, December 2006

Medical Group Management Association (MGMA) Member,

American Gastroenterological Association (AGA); GI Practice Manager/Administrator Member

Society of Clinical Research Associates (SoCRA) Member

85 Broads; Member

Hip Hop Loves Foundation; Advisory Board Member & Co-Chair Fundraising Committee

Special Projects & Committees

Project Involvement at Weill Medical College of Cornell University

Instructor for Weill Cornell Physician Organization We Care Service Excellence

Weill Cornell Physician Organization We Care Committee on Standards for Service Excellence

Digestive Diseases Operations Cluster Committee

Weill Cornell: We Care Internal Consultant for the Communications and Training Plan Committee

Physician Organization Practice Operations Committee: Encounter and Phone Access Subcommittees

Project Involvement at Memorial Sloan Kettering Cancer Center

Implemented Daily Clinic Opening and Closing Operations

Waiting Room/Patient Awareness Process Improvement.

Joint Commission Staff Education Task Force

Patient Identification Task Force

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