Sales Customer Service
Resume:
Title:supervisor
abpw0f@r.postjobfree.com
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Source below
NAME: Bruce Engles
ADDRESS: **** ******** ***.
CITY: Upland
STATE/PROVINCE: CA
ZIP/POSTAL CODE: 91784
COUNTRY: USA
EMAIL: abpw0f@r.postjobfree.com
PHONE: 909-***-****
CANDIDATE ID: 98810
CITIZENSHIP: US
Citizen
EDUCATION: Bachelor Degree
EXPERIENCE: 15
WILL RELOCATE: Open
RELOCATION INFO:
JOB WANTED: Direct
RATE NEEDED:
HOMEPAGE:
HOTSKILLS: Closing, Prospecting, Customer Service, Fast Learner.
ESUME
Bruce M. Engles
1639 Lakewood Ave.
Upland, CA 91784
Tele: 909-***-****
FAX: 909-***-****
Email:abpw0f@r.postjobfree.com
Recruitment
Recruitment;
Attached you will find my resume which overviews my background in sales, most
specifically in the technology industry. To briefly overview a few of my qualifications, I
have
approximately eight years in field sales including four years selling direct, business-to-
business products and services for the IT and telecommunications industry.
solid telecommunications knowledge and computer literacy including software, hardware,
Internet, and networking technologies,
excellent organizational, communication and presentation skills,
a B.A. in Business Administration from the University of Montana, and
the demonstrated ability to work independently, develop new business and increase sales
establishing, meeting, and exceeding goals.
In addition, I consider myself an aggressive self-starter and am excited about the
prospect of combining my background and experience in a position like the one you are
advertising. I look forward to having the opportunity to discuss this position -- and what
I might be able to contribute -- with you personally.
Sincerely,
Bruce M. Engles
Bruce M. Engles
1639 Lakewood Ave.
Upland, CA. 91784
Tele: 909-***-****
FAX: 909-***-****
e-mail: abpw0f@r.postjobfree.com
Summary
An aggressive, results-oriented sales professional with more than 15 years experience in
sales, sales management and sales training. Gained a reputation for increasing sales while
maintaining high profitability with excellent customer satisfaction, thoroughness,
accuracy and a commitment to service excellence.
Sample Accomplishments
Account and Territory Management
Recognized at BBOs annual sales convention as 3rd highest grossing account executive for
year
2000
and selected for the conventions Sales Roundtable.
Ranked as highest grossing major account representative out of 200 representatives in
WorldComs Western Region four times between September 1998 and February 2000.
Highest grossing Major Account Representative in local office of WorldCom 11 times
Between September 1998 and February 2000.
Through review and analysis of account and market data, strategic planning and prompt
attention to issues and needs, increased customer base for Data Consultants by 23 0n one
year while retaining 920f existing customers.
Sales/Consulting
Identified and evaluated potential products as the sales team representative on BBOs IP
Voice product development team.
Created and implemented strategic planning initiatives which refined sales targets,
practices and closing procedures and resulted in increasing monthly sales profit from
$35,000 to more than $80,000.
Developed new sales presentations and training resulting in a 50 0ncrease in sales
profit.
Increased and sustained per unit sales profit from $350 to more than $1000 through the
use of better customer needs analysis and custom tailored sales presentations.
Training, Management and Administration
Delivered customized workshops in sales, customer service, and lending to more than 500
participants.
Developed, trained and supervised more than twenty sales professionals.
Created and implemented procedures that reduced contract funding time from an average of
15 days to less than 3 days resulting in a dramatic increase in cash flow.
Bruce Engles 909-***-**** Page 2
Professional Background
2000
- Present Broadband Office (BBO), A Building-centric Technology Company
Irvine, California
Account Executive
Business Sales
Presented BBOs products and services, including ASP services (Hosted Microsoft Exchange,
HR, sales force automation and professional services automation software), dedicated
internet access, BBO Total Desktop (fully managed network), Web hosting, firewall, VPN,
managed services, structured cabling and local and long distance voice services to small
and medium sized businesses within BBOs footprint. Managed consultative sales cycle
including prospecting, presenting, needs analysis, creating benefits-oriented proposals,
negotiating and closing.
1997
2000WorldCom, A Global Telecommunications Company
Ontario, California
Account Executive
-- Business Sales
Presented MCI-WorldCom's products and services, including voice, frame relay, ATM, and
Internet, CPE to mid-size businesses. Managed consultative sales cycle including
prospecting, presenting, needs analysis, creating benefits-oriented proposals, negotiating
and closing.
1995
- 1997Jackee McNitt Training and Communications
Upland, California
Senior Sales Consultant
Consulted with potential corporate clients to identify needs and sell appropriate
training, climate survey, and communications services. Provided stand-up training in
sales, customer service and lending to a variety of industries.
1996
-1997Data Consultants
Fresno, California
Sales Consultant
Consultative sales of proprietary software and related computer systems, service and
support for automobile dealerships.
1985
-1996Finance Manager/Consultant
Provided finance & insurance sales management for various Southern California Automobile
Dealers
Education
B.A
. Business Administration University of Montana 1974
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