Customer Service Manager

Edward Wynkoop

Email: *********@********.***

Address: **** **** **

City: Colorado Springs

State: CO

Zip: 80916

Country: USA

Phone: 719-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Edward Wynkoop

5125 Cita Dr., COLORADO SPRINGS, CO 80916 - 719-***-**** (H) - 719-***-**** (C) - *********@********.***

Summary

Dedicated fresh/consumables manager with 12 years experience in store operations including scheduling, store management, overstated inventory, merchandising, hiring, staff training, task delegation, development and annual reviews.

Highlights

Courteous and professional

Produce and dry grocery knowledge

Customer service oriented

Store management responsibilities

Retail safety standards training

New process adaptable

Flexible schedule

Trained in food safety and compliance

PL driven

Proper sense of urgency

Experience

Wal-Mart Stores October 2000 to October 2012

Fresh/Dry Food and Consumables Management

Fresh food management:

Directed and managed the dairy, frozen, lunch wall, meat, seafood, produce, bakery, commercial breads and deli departments. Consistently among top departments for percentage increase on a month to month basis.

Consumables management:

Managed and directed the dry grocery, snack, candy, impulse and beverage departments. Directly responsible for a 35% increase in on hand and shelf cap accuracy resulting in increased profitability, less overstock and accurate automated picks.

Consumables and General Merchandise:

Well trained to oversee projects for department managers in HBA, cosmetics, paper/chemicals, pets, paint, hardware, sporting goods, garden center, housewares, domestics, infants and toys.

Conducted monthly cost inventory for Meat, Seafood, Produce, Bakery, Deli. Results keyed to home office and local offices via Excel.

Managed efficient, friendly and effective crew of over 40 people

Performed annual reviews, interviewed, hired and trained team members

Licensed for power equipment; handled binning of dry goods in back room steel to sixteen feet

Past customer service manager (registers)

Delegated tasks both verbal and computer generated to optimize productivity

Handled modular resets according to schedule, including deleted and new merchandise

Built attractive holiday and seasonal displays for merchandising programs

Purchased items and offered samples of weekly promotional items to increase store sales

Organized and rotated product cases in walk-in coolers / freezers for all fresh departments

Evaluated department conditions and operations to determine strengths and areas for improvement Inspected areas daily for food and safety compliance

Provided performance feedback, coached employees on setting monthly goals Executed employee development program

Consistently received top annual evaluation marks over 12 years

Worked 12 years with no accidents

Education

Mohawk Valley College Utica, New York

Marketing and Production

Additional studies:

Cost inventory training Hiring and development modules one and two

Inventory management training and development Food school Safety training

Retail store management operations training Power equipment training and licensing

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