Customer Service Manager
Resume:
Edrice Diaz
Email: abpvzn@r.postjobfree.com
Address: **** ***** **** ***
City: Holland
State: OH
Zip: 43528
Country: USA
Phone: 419-***-****
Skill Level: Management
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Edrice Diaz (Eddi)
7043 Sandy Hill Way 419-***-****
Holland, Oh 43528 abpvzn@r.postjobfree.com
Experienced Administrative Manager with Exemplary Customer Service
Hard-working individual with software expertise, data entry, general ledger, accounts payable and
receivable, friendly and willing to accommodate and retain customers, vast experience and competence in:
aa Microsoft Word aa Excel aa Outlook aa Refernet database aa Windows 7 aa X-Data
aa Power Point aa Quickbooks aa Peachtree aa Windows XP Pro aa CRM (FACS)
Professional Experience
JCP aaa JC Pennyaaas 11/2012 to Present
Customer Specialist
Executes the merchandise strategy and take the plans that have been communicated by leadership on how to display
the merchandise throughout the store and drive it home with efficiency and detail. Replenishes and restocks the
store. Keep finger on the pulse of the customer, know when merchandise is getting low and where to get more to
ensure all of our customers have the styles and sizes they need. Execute pricing and signing and change ticket prices
and signing on merchandise across the store when necessary. Delivers .com merchandise for customers from online
orders. Required skills met for this position: Organization Skills, Positive Attitude, Highly Motivated, Adaptability,
Detail Orientation and Initiative.
Bunting Bearings LLC 6/2012 to Oct/2012
Customer Service Representative aaa Distributors
Field calls from preferred distributors across the United States and Canada. Provide detailed quote, price
and availability; purchase orders, information/technical support and a vast range of customer service
responsibilities. Work with Managers in Manufacturing to assure delivery of orders as well as Accounting
on billing questions, RGAaaas etc.
United Way of Greater Toledo 2/7- 4/27/12
Information & Referral Specialist 211, Fulltime Seasonal
A professional staff member of the United Way 211 Helpline, intensively trained, offering free
confidential crisis counseling and social services information and referral to individuals from all walks of
life. Callers may be suicidal, homicidal, depressed, or anxious. They may be facing divorce, job loss,
custody issues, domestic violence, parenting dilemmas, substance abuse, or any number of other issues.
Assess clientsaaa life situation or crisis and utilize REFERNET database to link or connect clients to
resources in a five county area, build rapport with 211 clients for follow-up, empower and advocate on
clientaaas behalf to ensure services at area agencies.
President - Problem Water Specialist aa Diaz Family Enterprises, Inc. 2/1/1994-3/2010
aa Spearheaded internet sales through corporate websites which resulted in a 15% increase in volume
aa Monitored budgets and audited office and manufacturing spending and decreased expenditures by 25%
aa Performed demographic studies and tested markets to launch products
aa Assisted with administrative tasks including brochure design, shipping and receiving, purchasing,
and problem-solving customer complaints. Full charge of Dealer concerns and Dealeraaas customers
concerns about new water treatment equipment. Quality Control and un-rivaled Customer Service
aa Performed all payroll functions including quarterly payroll taxes and year end accounting preparation,
AR/AP, assigning accounts to general ledger for balance sheets
aa Published in National Trade Publication aaAWATER TECHNOLOGYaa
Manufacture Worldwide
President - Property Management Division of Diaz Enterprises, Inc. 4/1987-1/1994
aa Managed multi-family residential communities and commercial buildings
aa Forte, distressed turnarounds. Renovated distressed Apartment Communities by improving
marketability by improving curb appeal and common areas.
aa Assured profitability by maintaining 100% occupancy, decreasing expenses and maximizing
Income potential
aa Leasing, maintenance, renovations and tenant relations
aa Complied with Section 8 platform and LMHA public housing programs
aa Property Manager/Owner 130 unit Apartment Community
Note: aaALooking forward to an employment opportunity to utilize professional skills without the rigors
and responsibilities of ownership and travelaa
Professional References
for
Edrice Diaz (Eddi)
ALIXAIR BRIXEY, SENIOR VICE PRESIDENT
Bunting Bearings LLC
abpvzn@r.postjobfree.com
PHILLIP HENZLER, SENIOR HUMAN RESOURCE DIRECTOR
Bunting Bearings LLC
abpvzn@r.postjobfree.com
STEPHEN T. WELLY, SIOR - PRESIDENT / PRINCIPAL
(Rudolph Libbe)
abpvzn@r.postjobfree.com
Worked with Steve while I was VP of Property Management and have known him since
1984
WILLIAM J. KANARY, LIFE INSURANCE AND INVESTMENT STRATEGIES
Savage and Associates
Email: abpvzn@r.postjobfree.com
Direct Dial: 419-***-****
Worked with Bill as a client for Health Insurance for my company
Have been acquainted with since 1968
MRS. NELLIE FEYESH, RETIRED OFFICE MANAGER
Past Employee and friend since 1981
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