Manager Customer Service

Angela Griffin

Email: ********@***********.***

Address:

City: Shaftsbury

State: VT

Zip: 05262

Country: USA

Phone: 802-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Manager with exceptional attention to detail and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from New York University, New York NY 1/2001 to 5/1985 (Liberal Arts)

Job History / Details:

Professional Overview

Committed and motivated Administrative Manager with exceptional attention to detail and decision making skills. Strong work ethic, professional demeanor and great initiative.

Summary of Skills

Excellent communication skills

Excellent people skills

Problem-solving skills

Written and oral communication skills

Executive Management Support

Microsoft Office

Excel

QuickBooks

Adobe software

Spreadsheet development

Report analysis

Work Experience

April 2012 to Current

Steep Acres Landscaping Williamstown, MA

Customer Service/Administrative manager

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Provided a high level of product and leadership support to representatives and clients.

Developed rapport with the customer's by exhibiting professionalism.

September 2009 to July 2011

Natural Form Inc. Bennington, Vermont

Franchise Manager

Defined all office procedures on all levels including accounts payable/receivable.Conducted month-end balance sheet reviews and reconciled any variances.

Defined strategy and business plan for a high end mattress company at the retail level and executive level.

Executed integrated advertising campaign across multiple media channels.

Hired and trained 10 retail staff members

Guided franchise owners in sales, marketing and advertising to obtain and maintain success.

Provided a monthly newsletter that advised, educated, guided and dictated sale ideas, health issues and marketing and advertising strategies.

May 2000 to September 2009

HNB, Inc Excavating Bennington, Vermont

Office Management

Initiated office start up procedures and managed all aspects of daily office operations.

Processed payroll for up to 7 employees, streamlined office expenses, instituted health care coverage, filing of quarterly taxes with year-end preparation.

Trained, coached and mentored staff to ensure smooth adoption of new programs.

Education

1986 New York University New York, New York

Liberal Arts

Volunteer positions

Shaftsubry Elementary School volunteer with multiple projects, 2000 through 2009

Shaftsbury Elementary School calendar- Organized donations from private and business sector to fund student project.

Organized students/teachers for student participation in calendar creation.

Provided creative guidance on layout of calendar.

Managed and directed Shaftsbury Elementary School talent show, Coca Cabana for 9 years with over 50 participants.

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