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Customer Service High School

Location:
Broken Arrow, OK
Posted:
November 27, 2012

Contact this candidate

Resume:

Courtney Shaver

Email: abpvz4@r.postjobfree.com

Address:

City: Broken Arrow

State: OK

Zip: 74011

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.

Educational Background:

High School Dipolma from Tulsa Tech, Tulsa OK 1/2001 to 11/2012 (LPN)

High School Dipolma from Tulsa Tech, Tulsa OK 1/2001 to 11/2012

High School Dipolma from Wings, Tulsa OK 1/2001 to 11/2012

Job History / Details:

Professional Summary

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.

Licenses

LPN License, CNA License, Adv CMA License, CPR Certification

Skill Highlights

Calm and level-headed under duress

Quick problem solver

Medical terminology knowledge

Understands medical procedures

Trained in grooming and bathing assistance

Understands mobility assistance needs

Exceptional patient care and interaction

Excellent telephone etiquette

Abbreviations comprehension

Counting and pouring expertise

Professional Experience

November 2009 to March 2011

Sterling House Broken Arrow, OK

Advanced CMA

Dispensed and delivered patient medications to patients throughout the facility, Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Maintained proper storage and security conditions for all drugs.Communicated with all residents and staff in a pleasant and professional manner.

June 1999 to July 2008

Drug Warehouse Broken Arrow, OK

Certified Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately recorded compounded products and prepared appropriate labels.Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified accuracy and completeness of information on prescription and refill requests.Correctly priced and filed prescriptions after they were filled.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Consistently upheld proper pharmacy and general safety procedures and standards.

Education and Training

2012 Tulsa Tech Tulsa, OK

LPN

2009 Tulsa Tech Tulsa, OK

CMA

Advanced License in 2010

2008 Wings Broken Arrow, OK

CNA



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