Cashier

Sharon's InformationLocation: Newton, IATitle: CashierStatus: Working but looking for something new Experience: 1 yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenInterests:

Mechanical or Industrial EngineeringMember Since: 2010-06-13 Helpful Links

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Sharon ***************@*****.********: 641-792-9005http://www.brightfuse.com/sharon-evans496 Hazel Avenue Newton, IA 50208

Computer Aided Drafter

To secure a challenging position in the Computer Aided Drafting and Design field utilizing my technical, interpersonal, and problem solving skills to benefit your company and enhance my career.

AutoCAD 2009; Architectural Desktop 2007; Inventor 11; WordPerfect; Word 2002; Excel 2002; Access 2002; PowerPoint 2002; Outlook 2002; Lotus Notes; AS400; CAIR NT

Education

11/2006 - 04/2008

VATTEROTT COLLEGE

Certification

Name: Associates Degree of Occupational Sciences

Date: 04/2008

Details: o Creative Problem Solving

o Skills for Successful Communication

o Critical Thinking for the Workplace

o Business Communication

o Writing for the Professions

o Basic CAD/Technical Graphics

o Basic Tech Mathematics/Tech Graphics

o Residential/Commercial Architecture

o Mechanical Applications

o Civil/Structural Engineering

o Project Management and Estimating

o 3D Modeling Using Autodesk Inventor

Professional Experience

11/2001

- 10/2006

BRANCH CUSTOMER SERVICE REPRESENTATIVE II

MAYTAG SERVICES

o Communicated and coordinated service of home appliances.

o Facilitated parts orders to complete service, teamed with parts coordinators and dispatchers.

o Directed skillful questioning to get more details to perform triage and prioritized customer needs.

o Researched and implemented available resources in order to resolve issues successfully.

o Increased profitability by ensuring completed service on the first visit.

o Saved the customer time, money, and frustration.

o Promoted extended warranty plans to customers.

o Diffused escalated customers with communication and negotiation skills, preventing further escalation through upper levels of corporate negotiations.

o Built and retained customer loyalty by facilitating brand preservation.

o Customer satisfaction levels consistently exceeded expectations.

Built and retained customer loyalty by facilitating brand preservation.

Customer satisfaction levels consistently exceeded expectations.

04/1995

- 11/2001

CUSTOMER SERVICE REPRESENTATIVE

THE VERNON COMPANY

o Developed and maintained customer files to coordinate completion of orders.

o Communicated with sales reps, suppliers, and customers to achieve the best possible product.

o Clarified product and logo specifications.

o Coordinated orders with the art department to create/revise artwork.

o Resolved issues if order did not meet customer s satisfaction.

o Negotiated discounts with customers when they kept the product as produced.

o Issued refund checks to customers.

o Enhanced profitability by reducing rejects; improved customer satisfaction, thereby motivating larger orders.

Enhanced profitability by reducing rejects; improved customer satisfaction, thereby motivating larger orders.

02/2009

- Present

Cashier

WAL-MART SUPERCENTER #647

Welcoming customers at the main aisle and directing them to my register to check them out; load their purchases into bags and cart; help them on their way. Cash, check, shop/credit/debit/EBT card, traveler's check, and payroll check are all acceptable forms of payment. Handling of vendor coupons; tax-exempt and WIC customers; issuing price overrides. Assisting other cashiers when they have large orders. Covering for CSMs during breaks and lunches: directing customers to quickest checkout; assisting Cashiers with operations including change; supervisor overrides; postage stamps; trash stickers; propane purchases and exchanges; assigning Cashier to cover breaks and lunches for other Cashiers; appropriating Sales Associates for assistance at registers; assisting customers to their car; can and bottle redemption machines; rounding up carts. Assisting customers at the Service Desk: returns and exchanges; cashing payroll and government checks; applying payments to credit card accounts and utility bills; loading money onto debit/shop cards; issuing money orders; sending money transfers both domestic and international. Answering and directing phone calls. Seeking assistance from CSMs and Management when necessary. Cleaning and stocking checkout lanes. Assuring a satisfying experience in our store.

Diligently provide a positive atmosphere for customers and fellow associates, bringing store rating up to number one in the district.

Reference

Name: Jom Hopkins

Title: Supervisor

Company: Maytag Services

Name: Joy Jasper

Title: Career Placement Counselor

Company: Vatterott College

Name: Darci Shipley

Title: Supervisor

Company: Maytag Services

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