Sales Customer Service

Amber LeJeune

Email: abpvr2@r.postjobfree.com

Address:

City: Andderson

State: IN

Zip: 46011

Country: USA

Phone: 765-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, personable, Sales Professional with over 10 years experience working directly in the sales, collections, Business to Business sales (in an outbound environment for AT&T), and the student loan industry. My qualifications cover a wide variety of responsibilities such as: The ability to lead organizations to successful product launches and higher revenues, Strong ability to provide leadership to an organization with a focus on revenue, and most importantly the ability to multi-task projects under strict deadlines while still being effective.

Educational Background:

High School Dipolma from Ashford University, Anderson IN 1/2001 to 11/2012 (Business sales and Marketing)

Job History / Details:

Career Focus

Highly motivated, personable, Sales Professional with over 10 years experience working directly in the sales, collections, Business to Business sales (in an outbound environment for AT&T), and the student loan industry. My qualifications cover a wide variety of responsibilities such as: The ability to lead organizations to successful product launches and higher revenues, Strong ability to provide leadership to an organization with a focus on revenue, and most importantly the ability to multi-task projects under strict deadlines while still being effective.

Summary of Skills

Cold Calling

Creative Problem solving

Credit and Collections

Customer Service

Lead Development

Territory Sales Experience

Computer proficient

Account Management

Business to Business Sales

Proficient in Wireless/ Internet/ T1 and Land line sales.

Organizational skills

Employee Management

General office Duties

Quarterly and Monthly goal reporting

QuickBooks and Microsoft Proficiency

Accomplishments

Developed a new relationship with the YUM corporation (Taco Bell and Pizza Hut Franchise), and proposed an offer to their CEO of IT for more than 95 of their locations. I managed all accounts from start to finish and closed the deal for AT&T.

Received Top-Performer recognition for five out of the 6 month contract position.

Placed upwards of 250 calls per day with an average daily resolve amount of over 1.5 million dollars my first month on the floor.

Maintained excellent rapport with businesses and customers.

Completed a Landlord Training Class, a Tax Credit Compliance course, and complied with all HIPPA regulations.

Received recognition for completing all classes to become Certified in Business Technologies.

Redesigned and re-created a new and more effective sales training course for new recruits.

Professional Experience

April 2012 to Current

Teleservices Direct DBA AT&T Anderson, Indiana

Sales Manager for YUM Campaign

Created and executed new product introductions and existing product development.

Worked closely with company executives (for YUM) to identify new business opportunities and closed all sales opportunities.

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Generated over $2 million per year in revenues resulting from large-scale direct B2B sales campaign.

Communicated with customers, employees and other individuals to answer questions and explain information.

January 2009 to February 2011

Sallie Mae Fishers, Indiana

Collections Manager

Primary duties were answering all incoming calls and assisting borrowers with federal student loan questions and problems. I also made upwards of 200 outgoing calls per day to collect late payments, process deferments, forbearances, and payments.

Average daily collection amount of $900,000.00.

Maintained excellent rapport with borrowers and provided outstanding customer service

January 2005 to January 2009

Anthem Blue Cross and Blue Shield Indianapolis, Indiana

Accounting Manager

Primary responsibilities included managing all customer service representatives, producing financial statements per PMP or PCP request, reconciling all calls on a first call basis, maintaining good customer and account holder rapport, and ensuring all PCP and PMP needs are met in a timely fashion. Additional responsibilities included doing financial entries into QuickBooks and ensuring all information was entered timely and correctly. Furthermore, I was also responsible for the small office staff and delegating tasks to the administrative assistant.

I completely reorganized QuickBooks, eliminating all financial problems.

Prepared and delivered, accurate daily, weekly, monthly, and quarterly reports in a timely fashion.

Education

2015 Ashford University Anderson, IN

Associate of Arts Business sales and Marketing

Minor in Organizational Management.

Coursework in Selling Skills and Techniques and Consultative Selling.

GED received in 2006.

Specialized Coursework in Business Technologies and Accounting.

Continuing Education on-line for My Business Sales Degree.

Graduated AJCC Top 10 percentage of Class.

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