Customer Service Administrative Assistant

Brittany Stahlberg

Email: ********@*********.***

Address:

City: Penndel

State: PA

Zip: 19047

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, multi-task-oriented, and professional demeanor.

Educational Background:

High School Dipolma from Cairn University, Langhorne PA 1/2001 to 5/2012 (Biblical Studies and Church Music)

High School Dipolma from Northampton Community College, Langhorne PA 1/2001 to 11/2012

High School Dipolma from Syracuse University, Langhorne PA 1/2001 to 11/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, multi-task-oriented, and professional demeanor.

Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Project planning

Attention to detail

Staff motivation

Filing and data archiving

Proficient in programming on both Mac and PC computer platforms

Time management

Data entry

Type 68 WPM

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

May 2012 to Current

Starbucks Coffee Trevose, PA

Barista

Responsibilities included preparing hot and cold beverages, cash register transactions, store cleanliness, product merchandising and excellent customer service.

August 2010 to May 2012

Cairn University Langhorne, PA

Resident Assistant

Developed and cultivated relationships with residents, planned programs for site and campus, acted as liaison between students and the Student Life Office, addressed, facilitated and followed-up with roommate and dormitory conflicts.

February 2009 to August 2011

Cassidon Realty Bethlehem, PA

Administrative Assistant

Performed clerical office tasks such as writing documents, faxing, answering and directing incoming calls. Performed multiple data entry tasks such as MLS listings, Broker Price Opinions and advertising.

January 2009 to May 2009

Syracuse University Syracuse, NY

Telemarketer

Made calls to alumni of Syracuse University to request donations.

Education

May 2012 Cairn University Langhorne, PA

Bachelor of Science Biblical Studies and Church Music

December 2008 Northampton Community College Bethlehem, PA

General Studies

May 2008 Syracuse University Syracuse, NY

Vocal Performance/Music Industry

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