Customer Service Executive Assistant
Resume:
Michelle Hein
Michelle Hein
**** ***** ******** ** 403-***-****
Medicine Hat, AB T1C 1J6 Email: ********-****-**@****.***
HIGHLIGHTS OF QUALIFICATIONS IC3 Certification (Computing Fundamentals, Key Applications and Living Online)Experienced in all aspects of Office AdministrationProficient in organizational skills and office etiquetteStrong communication and customer service skills
DEMONSTRATED SKILLS AND ABILITIES
Administration Skills:Used word processing, spreadsheets, databases or presentation software to prepare invoices, reports, memos, letters, financial statements and other documentsScheduled meetings, managed executives’ calendars, greeted visitors, met with clients and handled business and administrative detailsPrepared meeting agendas, attended meetings, and recorded and transcribed minutesOpened, sorted and distributed correspondence and responded to routine inquiriesDrafted correspondence and reportsMade travel arrangements, prepared expense reports, ordered and maintained office suppliesOperated office equipment such as fax machines, photocopies, voice mail messaging systems and computer scanning equipmentSupervised, managed or trained other staff members
Computer Skills:Proficient in use of Microsoft Word, Excel, and OutlookProficient in use of Simply Accounting and Quickbooks softwareBasic knowledge of Dreamweaver, Photoshop, Illustrator, PowerPoint, Project Builder, Spyware, PC Basics and maintenanceExperienced in Accounting Basics (manual)
Communication Skills:Demonstrated positive and friendly telephone etiquetteAnswered telephones and directed calls to appropriate individualsAssisted the public with general inquiriesCommunicated and worked with other departments to accomplish tasks at hand
EMPLOYMENT HISTORY
Executive Assistant to CEO/Administrative Team Supervisor October 2008 January 2011
Medican Group of Companies Medicine Hat, AB
Executive Assistant to VP and Controller October 2007 October 2008
Medican Group of Companies Medicine Hat, AB
Receptionist March 2006 October 2007
Medican Group of Companies Medicine Hat, AB
EDUCATION, TRAINING AND CERTIFICATIONS
April 2011 August 2011
Cypress College Medicine Hat, AB
Word: Building ProductivityWord: Merging, Collaboration & Advanced TopicsExcel: Functions, Charts & FormattingExcel: Data Tools, Collaboration & Analysis Spyware & VirusesSimply Accounting Level 1, 2 QuickBooks Level 1,2
IC3 Certification - Computing Fundamentals June 2011
Certiport online
IC3 Certification - Key Applications June 2011
Certiport online
IC3 Certification - Living Online June 2011
Certiport online
Grade 12 Diploma 1999
Melville Comprehensive High School Melville, SK
REFERENCES
Shauna Egan
Executive Assistant
Medican
Medicine Hat, AB
403-***-**** (w)
Bryan Peterson
Owner
BMJ Accounting Services
Medicine Hat, AB
403-***-**** (w)
Jennifer Mammel
Owner
JCM Bookkeeping
Medicine Hat, AB
403-***-**** (w)
osCommerce templates
PRINTABLE VERSION OF RESUME
Copyright 2011 Michelle Hein
Copyright 2011 Michelle Hein
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