Stephany Contreras

Email: abpvoz@r.postjobfree.com

Address:

City: Brentwood

State: NY

Zip: 11717

Country: USA

Phone: 631-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Operations Manager in retail industry with proven strengths in customer service, sales and negotiations. Demonstrated skills in marketing, advertising, strategic planning and promoting products. Successful in developing strategies to attract new customers and maintain their loyalty

Educational Background:

High School Dipolma from Brentwood High School, Brentwood NY 1/2001 to 6/2009 (Education)

High School Dipolma from CUNY Queens College, Brentwood NY 1/2001 to 11/2012

Job History / Details:

Summary

Experienced Operations Manager in retail industry with proven strengths in customer service, sales and negotiations. Demonstrated skills in marketing, advertising, strategic planning and promoting products. Successful in developing strategies to attract new customers and maintain their loyalty

Highlights

Bilingual Fluent in English and Spanish

High customer service standards

Conflict resolution proficiency

Strong problem solving ability

Exceptional interpersonal and demonstration skills

In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures

Devoted to data integrity

Negotiation competency

Interact with the customers and associate with professional and positive manner

Experience

June 2005 to Current

S&B Cothing LLC. Farmingdale, NY

Operations Manager

-Managing a team of approximately 15 employees in a busy work environment.

-Producing Operations manuals which define how the business is to be run.

-Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

-Determine staffing requirements, and interview, hire and train new employees, and oversee those personnel processes.

-Plan and direct activities such as sales promotions

-Payroll management

-Receive payment by cash, check, credit cards, vouchers, or automatic debits

-Issue receipts, refunds, credits, or change due to customers

-Assist customers by providing information and resolving their complaints.

-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

-Sort, count, and wrap currency and coins

-Calculate total payments received during a time period, and reconcile this with total sales.

-Keep periodic balance sheets of amounts and numbers of transactions.

-Compile and maintain non-monetary reports and records.

-Pay company bills by cash, vouchers, or checks

Education

09 Brentwood High School Brentwood, NY

High School Diploma

CUNY Queens College Flushing, NY

Education

Candidate Resume - Michael J Kulp

Contact Information -

Email: abpvoz@r.postjobfree.com

Address:

City: Frederick

State: MD

Zip: 21702

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talent for identifying customer needs and presenting the best and appropriate solutions. Skilled in Microsoft Office. Great communication skills, problem solver, and interpersonal skills. Able to be detail oriented and a multi-tasker at all levels.

Educational Background:

High School Dipolma from Sahuaro High School, Tucson AZ 1/2001 to 5/1995 (General)

Job History / Details:

Summary

Talent for identifying customer needs and presenting the best and appropriate solutions. Skilled in Microsoft Office. Great communication skills, problem solver, and interpersonal skills. Able to be detail oriented and a multi-tasker at all levels.

Experience

December 2008 to October 2012

John J. Kirlin, LLC Rockville, MD

Facility Coordinator/Mailroom Clerk

Picked up outgoing mail from each suite in the morning Delivered incoming mail to designated employees and departments in the afternoon Metered outgoing mail using the Pitney Bowes meter machine Backed up the receptionist during her lunch time by using a multi line phone system Ordered office and building supplies.

Programmed building access cards and updated access levels.

Programmed access doors by using the security system Win-Pak pro Processed shipping and receiving and delivery to personnel Resolved employee issues with the corporate telephone systems and building maintenance items by corresponding through the company's help desk software system Coordinated building activities with third party contractors when necessary Processed company print jobs using the Bizhub 1050 and Canon 7105 Copier Ordered and maintained the building supplies for the 30,000 sqft building.

May 2006 to December 2008

Automated Business Power Gaithersburg, MD

Warehouse Supervisor/Admin Assistant

Assisted the OPS Manager with creating invoices Pulled and shipped daily shipments to customers Communicated with vendors regarding orders Price quotes Created RFID tags for Government Warehousing.

July 2003 to May 2006

Smith Lithograph Rockville, MD

Pressman Apprentice

Filled and dipped ink Kept water roller filled and hung rolls Tracked the roll numbers and ink used Maintained clean work area Assisted other operators in fulfillment of their duties as assigned by Lead Press Operator Performed preventive maintenance on printing equipment as assigned.

October 2000 to July 2003

Danker Furniture Gaithersburg, MD

Warehouse Supervisor

Loaded and unloaded delivery trucks Operated forklift to rack incoming furniture Pulled daily deliveries for incoming pickups Supervised monthly audit of all furniture in the warehouse Reviewed drivers log books to maintain a safe and prompt delivery of all furniture Met with drivers to discuss and dispatch in a timely and efficient route Created orders using the company intranet when orders came in.

Education and Training

1995 Sahuaro High School Tucson, AZ

Contact this candidate