Customer Service Manager

Bonnie Finken

Email: ********@****-****.***

Address:

City: Sioux City

State: IA

Zip: 51108

Country: USA

Phone: 712-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Branch manager with 14-year background in consumer financing, loan administration, default management and customer service. Excellent analytical and communication skills. Branch Manager offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Resourceful financial professional adept at recommending loans and managing multi-million dollar portfolios. Branch Manager focused on customer service, efficiency and achievement. Goal-oriented multi-tasker who excels as a team leader. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Confident Branch Manager skilled in communicating effectively and persuasively with senior colleagues and clients alike.

Educational Background:

High School Dipolma from West High, Springfield OR 1/2001 to 3/1981 (GED)

Job History / Details:

Summary

Branch manager with 14-year background in consumer financing, loan administration, default management and customer service. Excellent analytical and communication skills.

Branch Manager offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity.

Resourceful financial professional adept at recommending loans and managing multi-million dollar portfolios.

Branch Manager focused on customer service, efficiency and achievement. Goal-oriented multi-tasker who excels as a team leader.

Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals.

Confident Branch Manager skilled in communicating effectively and persuasively with senior colleagues and clients alike.

Highlights

DRE NMLS License

Superior organization skills

Risk management assessments

Financial analysis aptitude

Deep knowledge of bankruptcy processes

Currency and coin counter operation

Complex problem solving

Staff leadership and development

Customer relations

Goal-oriented

Self-sufficient

Positive attitude

Cheerful demeanor

People-oriented

Flexible

Team player

Superior organization skills

Excellent work ethic

Accomplishments

Developed prospects for new loans by conducting 50-100 weekly cold calls.

Received Branch of the Month service awards 6 out of 12 months in 2010 and 6 out of 12 months in 2011 and 2 times in 2012.

Repeatedly commended by superiors for excellent customer service.

Experience

April 1998 to August 2012

OneMain Financial Sioux City, Ia

Branch Manager

Recommended loan approvals and denials based on customer loan application reviews.

Originated, reviewed, processed, closed and administered customer loan proposals.

Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Developed prospects for new loans by conducting 50-100 cold calls weekly.

Reviewed and edited loan agreements to ensure accuracy.

Successfully closed an average of 50-70 loans per month.

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Received Branch of the Month service award.

Created strategies to develop and expand existing customer sales, which resulted in a 10-15 percentage increase in annual sales.

Maintained strict confidentiality of bank records and client information.

Maintained friendly and professional customer interactions.

Education

1981 West High Springfield, Or

GED

Licensed with NMLS

Licensed to sell Insurance, Health and Life, also Property and Auto

Affiliations

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