James E Turner

Email: abpvmk@r.postjobfree.com

Address:

City: St. Charles

State: MO

Zip: 63303

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A Business Graduate finishing my MBA seeking a position as a team-player, in a people-oriented department, where I can maximize my customer-service experience in a challenging environment to achieve property and corporate goals.

Educational Background:

High School Dipolma from Lindenwood University, Saint Charles MO 1/2001 to 5/2012 (Business Emphasis Marketing)

High School Dipolma from Lindenwood University, Saint Charles MO 1/2001 to 11/2012

High School Dipolma from Hazelwood Central High School, Saint Charles MO 1/2001 to 11/2012

Job History / Details:

Executive Summary

A Business Graduate seeking a position as a team-player, in a people-oriented department, where I can maximize my customer-service experience in a challenging environment to achieve our property and corporate goals.

Highlights

Excels in interpersonal communications.

A respected representative of Ameristar; one who demonstrates and conveys a favorable image of our organization.

Guest service orientated.

Fast learner and Tech Savvy.

Experienced in Problem analysis and problem solving.

Strong Organizational skills

Posses high levels of adaptability.

Strong ability to work under pressure.

Initiator.

Motivator

Accomplishments

Food & Beverage Team Member of the Year 2010 at Ameristar Casino

Guest Service Story of the Month: Awarded for having great Internal/External Guest Service at Ameristar Casino St. Charles.

R.O.S.E Award: Awarded "Recognition of Service Excellence", from the St. Charles Chamber of Commerce.

Experience

May 2011 to Current

Ameristar Casino St. Charles, MO

Associate Restaurant manager

Facilitated Exponential growth in operations & turnaround of a challenging venue.

As a leader, optimize daily task by managing resources more effectively.

Provide guest with an admirable entertainment environment by building Strong relationships through daily interactions.

Develop, train, coach, and guide new/current team members.

Engage and manage strong relationships with Kitchen staff as a dual role manager.

June 2008 to May 2011

Ameristar Casino St. Charles, MO

Buffet Cook

Communicate with guest and make them feel welcome.

Prepare food and plate ups for banquet center.

Live Buffet Show Demonstration & Entertainment Cook.

Help train, coach, and guide new/current employees.

Engage and build personal relationships with Guest.

December 2007 to June 2008

Lumiere Casino St. Louis, MO

Lead Host/Cashier

Meet and greet guest at designated restaurant outlet.

Oversee all host and cashiers to insure all regulations and policies were followed.

Handle guest complaints to guarantee guest satisfaction.

Establish written floor plans for servers and check their side work.

Train newly hired host and cashiers.

May 2005 to December 2007

IHOP Restaurant St. Louis, MO

Assistant Shift Manager/Server

Took orders, served restaurant patrons, and assisted at the cash register.

Implemented and organized training course for new employees.

Developed and organized health department records and cleaning schedule.

Increased customer visits, night shift sales, and secret shopper reviews.

Responsible for up to 12 servers, 6 bussers, 3 host/cashier and 7 cooks on busy shifts.

Education

May 2012 Lindenwood University St. Charles, MO

MBA Business Emphasis Marketing

2009 Lindenwood University St. Charles, MO

Bachelor of Business Administration

Diploma Business Emphasis Human Resources

2005 Hazelwood Central High School Florissant, MO

Diploma General Education

Charity and Organizations

Master of Ceremonies and Host of Ameristar's Got Talent Show 2010 & 2011 Show Coordinator, and Script Writer,

Active member of the Ameristar Cares Charitable giving organization.

Contact this candidate