Customer Service Quality

Cari S Sowles

Email: abpvkg@r.postjobfree.com

Address:

City: Yelm

State: WA

Zip: 98597

Country: USA

Phone: 360-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Is to share my 22 years experience and ability's in Food and Beverage, to ensure quality service and customer satisfaction. I have developed communication skills which have helped me to resolve conflicts for guests and employees. The main objective is for the guests to leave satisfied and happy. My passion for food quality and presentation gives me an edge to always exceed my own expectation. The rewards are customer satisfaction and return guests.

Educational Background:

High School Dipolma from South Pudget Sound (GED), Fife WA 1/2001 to 7/2006 (massage theripist)

Job History / Details:

Summary

Is to share my 22 years experience and ability's in Food and Beverage, to ensure quality service and customer satisfaction.

I have developed communication skills which have helped me to resolve conflicts for guests and employees. The main objective is for the guests to leave satisfied and happy.

My passion for food quality and presentation gives me an edge to always exceed my own expectation. The rewards are customer satisfaction and return guests.

Highlights

Highly responsible and reliable

Works well under pressure

High-volume dining

Food safety understanding

Exceptional interpersonal skills

Trained in liquor, wine and food service

Upbeat, outgoing and positive

Experience

March 2005 to September 2012

Nisqually Red Wind Casino Olympia, WA

Food and Beverage Supervisor

From 2006 to 2010 Lead Bartender:

Responsible for executing daily operations in the beverage department. Set up of bars, assign work stations and coordinate work to promote efficiency of the companies missions and goals including providing excellent customer service. I Supervised twelve (12) to sixteen (16) employees. Assist employees in servicing the guests drinks, insuring the cleanliness of the casino floor, cabert lounge, self serve station and service bars. Assist in responsible serving of patrons, also assist employees with cut-offs of patrons showing signs of intoxication. I have years of experience in this area and feel very comfortable in executing a cut-off with tact and easy.I assist with voids, giving breaks to bartenders, servers and covered full shifts when needed.

2006 to 2012 In both areas: I handle tills and currency up to $1,600.00. Wrote and preformed appraisals, disciplinary write ups, conducted interviews selected and hired new employees. Assigned long term employees to train new employees. I checked in with the new employee to ensure they are making progress and inquirer for any assistants or questions they may have.

From 2010 to 2012 Front of House Supervisor:

Responsible for three (3) food venues Deli, Buffet and the Grille (fine dinning).Trained employees in the performance duties of line cooking, hostess-cashiering, prep cooking and serving the guests. Making sure employees achieving significant improvements in their productivity. Successfully handled banquets up to 130 guests. Ensure the proper handling of food preparation, quality and properly cooked food items to ensure tempters were correct. Prepared work schedules, resolved conflicts, determined increase salary's, worked on payroll and any problems that could arise from payroll.

On weekends and holidays my main focus was the Grille (Fine dinning). I helped to prepare monthly and weekly menus, supervised the serving of meals making sure the quality and preparation of plates match the the quality of food and customer satisfaction. I love the fine dinning atmosphere. I enjoyed going into the room to check-in with the guests and being able to have the opportunity to get to know them.

2005 to 2006 B.J.'s Bingo:

While going to Ashmead collage in fife for massage I worked at B.J.'s Bingo. For six (6) months I sold tickets, cashiered and host the front desk. The other six (6) months I bartend in Smoky Joe's lounge.

2000 to 2005 Nisqually Red Wind Casino Food and Beverage Supervisor:

Four and a half (4 1/2) years Same responsibilities as in 2006 through 20012

Education

South Pudget Sound (GED) Olympia, wa

GED

2005 - 2006 Ashmead collage for massage therapist.

excel 1 and 2

Type 18 to 22 words a minute.

Lots of training for supervisors, customer service and communication skills.

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