Customer Service High School

DeAndrea L Layman

Email: abpvk6@r.postjobfree.com

Address:

City: Tempe

State: AZ

Zip: 85281

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Fast-learning recent me dical assistant graduate enthusiastic about working in a hospital or clinic setting. Highly flexible and willing to work all shifts. I am ready to bring any skills and assets that could help your company. Enthusiastic and ready to learn the day to day procedures of your office.

Educational Background:

High School Dipolma from Precision High School, Phoenix AZ 1/2001 to 5/2008 (medical assistant)

High School Dipolma from Brookline College, Phoenix AZ 1/2001 to 11/2012

Job History / Details:

Summary

Fast-learning recent medical assistant graduate enthusiastic about working in a hospital or clinic setting. Highly flexible and willing to work all shifts. I am ready to bring any skills and assets that could help your company. Enthusiastic and ready to learn the day to day procedures of your office.

Highlights

Reliable and punctual

Cash handling

Reliable team worker

Neat, clean and professional appearance

Comfortable standing for long time periods

Math and language skills

Delivers exceptional customer service

Proven leader

Engaging personality

Excellent multi-tasker

Restaurant management

4 plus years in customer service

Quick problem solver

Medical terminology knowledge

Reliable transportation

Calm and level-headed under duress

Charting expertise

Accomplishments

Recognized by peers and management for going above and beyond normal job functions. Answered telephone calls and responded to inquiries.Assisted in maintaining preparation and service areas in a sanitary condition.Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and organized eating, service and kitchen areas.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Filled beverage and ice dispensers.Executed daily production lists and goals.Greeted each customer with friendly eye contact.Helped with preparation, set-up, and service for catering events.Kept dining room and kitchen area clean by performing cleaning and laundry duties.Performed all transactions in a cordial, efficient and professional manner.

Experience

November 2009 to Current

Mr. Goodcents Subs and Pastas Phoenix, Arizona

Shift manager

Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Assisted management with monthly inventory control and weekly stock ordering.

September 2008 to April 2009

Churches Chicken Phoenix, Arizona

Cashier

Accepted payment from customers and made change as necessary.Assisted co-workers.Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned bars, work areas, and tablesCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashGreeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customersInformed patrons of establishment specialties and featuresInspected dining and serving areas to ensure cleanliness and proper setup

January 2006 to August 2008

JD Hoggs BBQ CO. Phoenix, Arizona

Crew member

Accepted payment from customers and made change as necessary.Assisted co-workers.Assisted diners with seating as neededMaintained a professional tone at all times, including during peak rush hours.Prepared the buffet and salad bar for dinner service.Effectively used items in stock to decrease waste and profit loss.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Education

2008 Precision High School Phoenix, Arizona

High School Diploma

Graduated a years early.

Brookline College Tempe, Arizona

Medical Assistant

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