Customer Service High School

John Nagle

Email: ********@***************.***

Address:

City: Rio Rancho

State: NM

Zip: 87124

Country: USA

Phone: 505-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant professional with 9 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.I'm Also Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Educational Background:

High School Dipolma from CNM, Albuquerque NM 1/2001 to 4/2008 (Real Estate)

High School Dipolma from Independence high, Albuquerque NM 1/2001 to 11/2012

Job History / Details:

Summary

Restaurant professional with 9 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.I'm Also Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Highlights

Upbeat, outgoing and positive

Food safety understanding

Works well under pressure

Highly responsible and reliable

Extensive hospitality background

Trained in liquor, wine and food service

Accomplishments

Awarded "Outstanding Employee" in 2008.

Experience

February 2011 to July 2011

Landry's Seafood Albuquerque, New Mexico

Server

Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Delivered exceptional, friendly and fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Correctly calculated charges, issued bills and collected payments.

June 2010 to October 2010

CutCo Rio Rancho, New Mexico

Advanced Sales rep

Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

May 2004 to July 2009

Quarter's BBQ Albuquerque, New Mexico

Cook

Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Set up and performed initial prep work for food items such as soups, sauces and salads.Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.

January 2006 to November 2006

Wisco Supply Company Albuquerque, New Mexico

Warehouse Worker

Loaded and unloaded pieces into boxes for shipment.Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.Attached identifying tags to containers.Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment.Read work orders or received oral instructions to determine work assignments and material and equipment needs.Sorted cargo before loading and unloading.Used item numbers to properly stock warehouse.Used propane forklift to load trailer at warehouse.

Education

2008 CNM Albuquerque, New Mexico

Real Estate

Certification In Real Estate

2003 Independence high Rio Rancho, New Mexico

High School Diploma General

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