Customer Service Manager
Resume:
.
Robert
PleasantSecurity and Healthcare experienced Reservist
Robert Pleasant
Morgantown, 26505, West Virginia, US
Mobile Phone: 724-***-****
Secondary Phone: 724-***-****
E-mail: ********@***.***
OBJECTIVE
Finding a career that incorporates my training and experience from
being a military police reservist and my diverse work experience.
WORK EXPERIENCE
Process and Transport
September 2011 - present
Monongalia Sheriff Department Morgantown, WV
Security and Surveillance
Supervisor: Dennis Mitchell
Phone: 304-***-****
Salary: 10.80/hour
Organization of the control room files and paperwork. Search, separation, and listing of the arrested person's possessions. The holding and transport of local agencies' arrested in our detainment, to a regional prison. Labeling and organizing of photographs of essential identifier marks and arrest photos, and damages or injuries occurred during transportation. Control and escort of prisoners to a court bailiff in route to their court proceedings. Organization and listing of filed protective orders. Usage of proper radio procedures while calling and receiving. Day and night qualifications and proper control and management of a smith western pistol during outside transportation. Proper handcuff procedure for arrestees during transportation. Proper guard procedure of medical personnel in holding.
Handgun training and qualification, Correctional procedures,, Administrative procedures, Computer based data-entry,
Clinical Associate
November 2008 - present
Ruby Memorial Hospital Morgantown, WV
Healthcare Services
Supervisor: Molly Fernandez
Phone: 304-***-****
Salary: 10.80/hour
Evaluate patients by motoring there blood pressure, respiration, pulse rate, and temperature. Report any status changes and abnormal readings to the assigned nurse. Maintain the cleanliness of patients and assist with mobility, toiletry, and feeding. Record point of care glucose readings by providing an Accucare monitor finger stick; measure and record patients input including liquids and food consumption and record output level or emesis, urine, and fecal output.
Computer Based Documenting and Charting, Customer Service, CPR, Telecommunication Management,
Military Police Soldier
September 2005 - present
United States Army Reserves Grafton, WV
Government and Military
Initial training of Army policy and procedures. Team building skills of working as team, squad, and a platoon, leadership training in decision making and command structure, initial weapons training of care and maintenance, proper positioning in prone supported firing, prone unsupported firing, and kneeling. Basic first aid, and identifying and caring for soldiers, combatants, and prisoners wounds and sickness. Realistic training procedure in law enforcement garrison scenarios as a mounted MP in a civilian government vehicle; assisting in managing prisoners of war and garrison within a secure armed forces prison; managing paperwork involving detainment of suspects, sworn statements, evidence gathering, transfer of combatants of wars and garrison to secure location.
Rifle and Handgun Training and Maintenance,, Defensive Driving, Experienced Driving Personal, Miltary vehicles,, Garrison Police Duites, Military Prison Procedures, Middle Eastern Customs, Culture, Procedures, Unarmed Self-Defense, Experienced with Live Fire Exercises, Basic First Aid, Qualified: M4, M16A2 Rifle, 9M Handgun, Shotgun, Heavy Armorered Vehicles, Conflict Resolution,,
Quality Service Assistant
March 2006 - November 2008
ResCare Morgantown, WV
Healthcare Services
Assisting mental disabled adults to live more independent lifestyles. This includes the following reminding individuals about appointments, assist in basic cooking skills, remind clients of proper hygienic and cleaning procedures, and obtain and sustain a income.
Documentation, CPR, Basic Behavior Assessment and Prevention, Saftey and Control Defense Techniques,
Crew Member, Preparatory, Maintenance
September 2004 - March 2006
Mcdonald's Morgantown, WV
Food and Beverage Production
Assisted customers with their questions and their food orders.
Maintained the daily order of the store.
Documented potential problems and attempt to fix broken down equipment
Take customers orders and distributed the appropriate change.
Create the initial amount of secondary dress table and breakfast items.
Customer Service, Food Service, Inventory, Parts and Maintenance,
Night Staff
December 2004 - May 2005
West Virginia University Morgantown, WV
Security and Surveillance
Assisted resident students with their inquiries about the residential hall and policies.
Assisted in solving problems involving the residential hall's security, floor issues, and conflicts between residents.
Maintained a friendly relationship with the students.
Ensure that only students and guest are the only persons permitted in the residential hall during after hours.
Patroling, Customer Service, Conflict Prevention, Security,
Banking Customer Service
December 2003 - September 2004
Teletech Morgantown, WV
Banking
Created an enjoyable telephone experience for the customer.
Pinpointed problem effectively and explained ways for the customer to avoid potential problems in the future.
Recommend the best suited products and services for that particular customer.
Answer questions, inquires, or complaints and provide accurate responses.
Telecom Customer Service, Computer Based Account Management and Intranet Directory Navigation, Problem Solving Conflict Resolution Abilites,
Crew Member, Preparatory, Maintenance
August 2001 - December 2003
Mc. Donald's Morgantown, WV
Consumer Packaged Goods Manufacturing
Assisted customers with their questions and their food orders.
Maintained the daily order of the store.
Documented potential problems and attempt to fix broken down equipment.
Take customers orders and distributed the appropriate change.
Create the initial amount of secondary dress table and breakfast items.
Customer Service, Food Service, Inventory, Parts and Maintenance,
Service Representative
February 2002 - August 2002
ICT Westover, WV
Advertising and PR Services
Advertise deals and special offers to current customers through telecommunications.
Sale DSL, international plans, and long distance services offered by there current phone company.
sales-Telemarketing, Commputer Based Account Management,
Marketing Representative
August 2001 - November 2001
Synovate Morgantown, WV
Advertising and PR Services
Using telecommunication; communicated to randomly selected consumers within a demography, to encourage their participation for one of our client's surveys.
Follow the consumer through the computer based survey minimizing and eliminating bias.
Properly thank the consumer for there time and patients.
Telecommunications, Customer Service, Data Entry,
Security Guard
June 2001 - August 2001
Security America Kanawha City, WV
Security and Surveillance
Secure the parking area to unsure that only authorized personnel are present.
Patrol the inner and outer parts of the facility to check for any problems or to update reports.
Clear a path for emergency vehicles.
Check in and out delivery trucks and loads for the facility.
Answer phone calls and direct messages.
Telecommunications Management, Security, Vehicle-based and manned Patroling, Conflict Resolution,
Circulation Desk Assistant
December 2000 - June 2001
West Virginia University-Evansdale Library Campus Morgantown, WV
Other/Not Classified
Answered questions and inquires about the university library.
Answered phone calls directed messages to the appropriate extension.
Directed the flow of incoming and going books by checking them out and demagnetizing the anti theft device.
Explain fines and collect fines issuing receipts to readers.
Collect left out periodicals, books, and class reference materials and shelving them in alphabetical order.
Inventory, Customer Service, Scheduling, Telecommunication Managment, Organizing, Commputer Based Navigaton.,
Assistant Equipment Manager
August 2000 - December 2000
West Virginia University Morgantown, WV
Sports and Physical Recreation
Check out specific equipment to student and faculty.
Check schedules and prepare required equipment for that specific class.
Check in equipment and reorganized equipment after use.
Inventory, Scheduling, Organizing, Customer Service,
Crew Member
May 2000 - August 2000
Wendy's State:WV
Food and Beverage Production
Assisting during the order process and production; maintaining the cleanliness of the work environment; closing the restaurant by assisting in lockup procedures storing, deposing of, and cleaning food, food handling products, and food preparation materials. Also, stationing the restaurant for the opening crew.
Food Service, Inventory, Customer Service,
EDUCATION
Some College Coursework Completed,
August 2004 - July 2005
West Virginia University Morgantown, WV
major: pre-Criminology and Investigation
Some College Coursework Completed,
August 2000 - May 2001
West Virginia University Morgantown, WV
Exercise Physiology
High School or equivalent,
September 1997 - May 2000
Capital high Charleston, WV
Graduated: diploma
college preparatory
GPA: 2.0
SKILLS
Military Police Soldier Intermediate
Customer Service Intermediate
Security Intermediate
Telemarketing Intermediate
computer typing Beginner
Medical & Nursing Assistant Intermediate
LANGUAGES
Spanish Beginner
REFERENCES
Gina Hennicke
Quality Service Associate, Rescare
Professional
Molly Fernandez
Charge Nurse, Ruby Memorial Hospital
Professional
Matt Childers
Lost Prevention Manager, Sergeant, Target, U.S. Army Reserves
Personal
Alisha Armstrong
Bartender, Soldier, Student, Brickyard, U.S. Army Reserves
Personal
Jason Crowford
Lab Technician, Sergeant, Student, Ruby Memorial Hospital, U.S. Army Reserves
Personal
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