Customer Service High School

Nancy Grant

Email: abpvhk@r.postjobfree.com

Address:

City: Delia

State: KS

Zip: 66418

Country: USA

Phone: 785-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driven and compassionate health care professional with seven years hands-on experience in fast-paced residential and hospital environment providing services to consumers with brain injury. SUMMARY OF QUALIFICATIONS Accountable and responsible with a strong focus on patient wellness. Strong decision maker who understands the importance of compassion and patience Strong problem-solver with excellent time management skills. Driven to achieve the highest levels of client satisfaction through comprehensive client care and emotional support. General Office: Scheduled appointments and monthly team meetings. Prepared quarterly reports on consumer progress and created documents using Microsoft Office products. Located desired information using the Internet. Customer Service: Provided consumers with desired information in a timely matter. Assisted consumers with concerns. Always tried to be professional and courteous with consumers and co-workers. Received exceptional rating from upper case management on job performance. Communication: Utilized Internet e-mail as an effective communication tool. Demonstrated ability to express ideas in a team environment and influence action.

Educational Background:

High School Dipolma from Mount Airy High School, Mount Airy NC 1/2001 to 5/1975 (General Subjects)

Job History / Details:

OBJECTIVE

Driven and compassionate health care professional with seven years hands-on experience in fast-paced residential and hospital environment providing services to consumers with brain injury.

SUMMARY OF QUALIFICATIONS

Accountable and responsible with a strong focus on patient wellness. Strong decision maker who understands the importance of compassion and patience Strong problem-solver with excellent time management skills. Driven to achieve the highest levels of client satisfaction through comprehensive client care and emotional support.

General Office:

Scheduled appointments and monthly team meetings.

Prepared quarterly reports on consumer progress and created documents using Microsoft Office products.

Located desired information using the Internet.

Customer Service:

Provided consumers with desired information in a timely matter.

Assisted consumers with concerns.

Always tried to be professional and courteous with consumers and co-workers.

Received exceptional rating from upper case management on job performance.

Communication:

Utilized Internet e-mail as an effective communication tool.

Demonstrated ability to express ideas in a team environment and influence action.

Education and Training

1975 Mount Airy High School Mount Airy, North Carolina

GED General Subjects

After receiving my GED I enlisted in US Army. My job was a clerk typist and was station at Fort Lewis, Washington. Worked in the Administration Office at Headquarters. My tour was all state side, discharged with honorable and E-4 Rank. Moved to Kansas, married and started a family. Worked as a Day Care Provider in my home for about 15years. The last 7 years I worked for a HBS Company for Traumatic Brain Injury. My job title was a Transitional Living Specialist and also did Targeted Case Management service.

Professional Experience

February 2005 to March 2012

Communityworks Inc. Overland Park, Kansas

Transitional Living Skills Specialist

The primary task of the Transitional Living Skills Specialist is to assist the consumer with developing goals and action steps on how to achieve these goals; reviewing progress and documenting outcomes.

Duties and responsibilities:

Assist individuals to identify their needs and develop appropriate compensation techniques to accommodate the consequences of their brain injury.

Develop, with consumer, techniques for enhancing consumers' problem solving, organizational and processing skills.

Work on memory compensation strategies.

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