Customer Service Representative

rebecca anderson

Email: ********@**-********-********.***

Address:

City: Pleasanton

State: CA

Zip: 94566

Country: USA

Phone: 925-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Personable and responsible Cashier with 5 Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Amador Adult Ed, Pleasanton CA 1/2001 to 6/2011 (Medical Coding)

Job History / Details:

Professional Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Personable and responsible Cashier with 5 Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. years in retail and customer service. Solid team player with upbeat, positive attitude.

Skill Highlights

Strong organizational skills

Sharp problem solver

Energetic work attitude

Top sales performer

Customer service expert

Adaptive team player

Opening/closing procedures

Invoice processing

Telephone inquiries specialist

Large cash/check deposits expert

Work Experience

September 2010 to March 2011

Macy's Department Store Pleasanton, CA

Sales Associate/Cashier

Expressed appreciation and invited customers to return to the store.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Organized the store by returning all merchandise to its proper place.Processed merchandise returns and exchanges.

12/6/2012 12:00:00 AM

Wells Fargo Online Banking/priority accounts Pleasanton, CA

Priority Account Representative

Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Analyzed customers financial information

Closed and opened ATM cards and submitted claims for clients

March 2008 to January 2009

Washington Mutual Bank Pleasanton, CA

Inbound Fraud Claim Specialist

Review potential fraudulent accounts for the prevention and detection of Fraud. Set up fraud cases and handle merchant referral calls.

Answering Phones 100 plus per day. manager call back to clients

Open and closed credit cards and ATM cards

Education and Training

2011 Amador Adult Ed Pleasanton, CA

High School Diploma Medical Coding

Certification

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