Customer Service Sales

LASARHA PASS

Email: ********@**********.***

Address:

City: Aurora

State: CO

Zip: 80014

Country: USA

Phone: 507-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Business Professional adept in customer relations, sales, collections and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.

Educational Background:

High School Dipolma from Upper Iowa University, Fayette IA 1/2001 to 12/2012 (Human Resource Management)

High School Dipolma from Northeast Iowa Community College, Fayette IA 1/2001 to 12/2012

High School Dipolma from Northeast Iowa Community College, Fayette IA 1/2001 to 12/2012

Job History / Details:

Career Focus

Business Professional adept in customer relations, sales, collections and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.

Summary of Skills

Self-starter

Problem resolution

Staff motivation

Results-oriented

Deadline-oriented

Self-directed

Time management

Flexible team player

Excellent managerial techniques

Strong organizational skills

Expert in customer relations

Strong interpersonal skills

Exceptional time management skills

Powerful negotiator/

Adobe software proficiency

PeopleSoft knowledge

Superior research skills

Advanced computer proficiency (PC and Mac)

Advanced MS Office Suite knowledge

Excel spreadsheets

Spreadsheet development

Multi-family property management

Sales and marketing

Knowledge of leasing and market conditions

New construction

Fair housing mandates

Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume seasons.

Professional Experience

12/6/2012 12:00:00 AM

Equity Residential Denver, Colorado

Leasing Consultant

Sales position with a strong emphasis on customer service, meeting goals and achieving results.

Manage the sales process, from start to finish; presenting apartments and communities in a compelling way, overcoming objections, building relationships and creating excitement.

Maintain relationships by providing excellent customer service and helping current residents resolve problems as they arise.

Demonstrates strong sales and customer service, organizational, multi-tasking and communication skills.

Proficient in Delinquency, renewals and the move out process.

12/6/2012 12:00:00 AM

Times Plain Dealer Cresco, Iowa

Advertising Representative

Planned and executed a large town event.

Put together proposals for future advertising projects.

Work to sell advertising space for newspaper, magazine, and website.

Assign sales quotas and goals that required employees to meet a certain amount of sales revenue within a period of time.

Work well beyond the typical 40-hour week.

Spend considerable amount of time meeting with potential clients.

Achieved outstanding interpersonal skills.

Education

Upper Iowa University Fayette, Iowa

Certificate Human Resource Management

Northeast Iowa Community College Calmar, Iowa

Associate of Science Business Administration

Northeast Iowa Community College Calmar, Iowa

Associate of Applied Science Business Specialist

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