Customer Service Sales
Resume:
Kanollie Johnson
Email: ********@**************.***
Address:
City: Keaithville
State: LA
Zip: 71047
Country: USA
Phone: 469-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
My goals,are to suceed in life at a level of satisfactory in advancement in this economy and time,i have sucessfully lead several companies into a sucessfull path,being a great multitasker,and self starter,one day planning to own my own cooperation that will be sucessfull.
Educational Background:
High School Dipolma from bossier community, Shreveport LA 1/2001 to 2/2002 (small buisnes degree)
High School Dipolma from cornerstone correspondence, Shreveport LA 1/2001 to 12/2012
High School Dipolma from mansfiled technical, Shreveport LA 1/2001 to 12/2012
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with [20>] years client interface experience.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Personable and responsible Cashier with [] years in retail and customer service. Solid team player with upbeat, positive attitude.
Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Large cash/check deposits expert
Store maintenance ability
Adaptive team player
Visual merchandising proficiency
Markdown/promotional procedures
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Customer service expert
Invoice processing
Telecommunication skills
Opening/closing procedures
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Sales
Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.
Market Research
Interviewed clients via market research surveys to identify product issues and customer needs.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
December 2009 to Current
Verizon Wireless Mansfield, la
assistant manager
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained [ new employees quarterly.Earned Top Seller for two consecutive quarters in [2010-2013Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions
March 2008 to April 2012
Spherion staffing Shreveport, la
clerical
work in diffrent companies as a fill in,Excelled in exceeding daily credit card application goals.Computed accurate sales prices for purchase transactions.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by [
January 2008 to February 2012
spherion clerical shreveport, la
clerical staffing
Ranked as most effective department sales representative in the local region out of [] representatives.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Served as the company's only bilingual Spanish/English customer service representative.
February 2008 to February 2009
at*t communications mansfield, la
at*t advanced communications
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Earned Top Seller for two consecutive quarters in [2010].
May 1996 to January 2005
pete harris sherveport, la
cashier
Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.
Educational Background
90 booker t washington shreveport, la
High School Diploma basic
Coursework in Business, Marketing and CommunicationsStudent body government representativeCoursework in Business, Marketing and Communications
2009 cornerstone correspondence georgia, townsend
small buisness
Coursework in Marketing, Business Management and CommunicationsCustomer Service Manager Certificate (CSMC)Call Center Manager Training CertificationCompleted customer service management training
mansfiled technical mansfield, la
Associate of Arts medical assist
Coursework in Marketing, Business Management and CommunicationsTop [10] percentage of classCompleted customer service management training
Customer Service Manager Certificate (CSMC)Call Center Manager Training Certification
Advisors: Jack White and Jane Smith
Alfred P. Sloan Dissertation Fellow, 2007-2008
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